Customer Success Manager - French Speaker (m/f/d)

Your Role

Are you a customer-focused professional who enjoys solving complex problems, working closely with technical stakeholders, and helping customers succeed at scale? Join emnify and play a key role in supporting and growing our customer base across the European IoT market, with a strong focus on German-speaking customers.

Working closely with your hiring manager, Mathias Muehlfelder, you will own and manage relationships with mid-market and enterprise customers, ensuring they realise maximum value from emnify's IoT connectivity platform. You'll act as a trusted partner throughout the customer lifecycle, balancing technical understanding with commercial awareness to drive long-term success.

You'll work with innovative companies across logistics, energy, and other industrial verticals, collaborating closely with Sales, Pre-Sales, Product, Pricing, Legal, and Customer Success teams. In doing so, you'll gain deep insight into the IoT ecosystem while contributing directly to how emnify scales and supports its customers.

This role is ideal for someone who wants ownership, impact, and the opportunity to help shape how we build long-term customer relationships at emnify.
Why emnify?

• A flexible, international working culture with colleagues from 20+ nationalities across multiple countries
• A strong product-market fit, reflected in exceptionally low churn and high trial-to-adoption rates, enabling long-term customer partnerships
• A structured onboarding and enablement program designed to set you up for success, including onsite training and ongoing development
• An ambitious growth journey: our goal is to exceed €100M ARR within the next three years, offering you the opportunity to help shape this next phase of growth

Don't just take our word for it - explore some of our recent awards and recognitions on our website.
Your Goals

• Build strong, trusted relationships with your customers and become their primary point of contact at emnify
• Ensure high customer satisfaction, retention, and long-term value through proactive engagement
• Identify growth opportunities within existing accounts by aligning customer needs with emnify's solutions
• Contribute to scalable processes and best practices as we continue to grow as a company

Your Impact

• Own and manage a portfolio of mid-market and enterprise customers across the DACH region
• Act as a trusted advisor to both commercial and technical stakeholders, guiding customers through complex use cases
• Proactively monitor customer health, usage, and engagement to identify opportunities and mitigate risks
• Collaborate cross-functionally with Sales, Pre-Sales, Product, Pricing, Legal, and Network Access to advocate for customer needs
• Help shape a collaborative, customer-centric culture and contribute to emnify's long-term success

Your Skills

• Fluency in German and English; additional languages are a strong advantage
• Experience in Customer Success, Account Management, Consulting, or a related role within IoT, telecom, SaaS, or technical environments
• Ability to understand technical concepts and translate them into clear, customer-facing value
• A proactive, ownership-driven mindset with strong problem-solving skills
• Comfort working cross-functionally and influencing internal and external stakeholders