Customer Success Manager (French speaking)

Customer Success Manager (French speaking)

Department: Customer Success

Employment Type: Full Time

Location: Remote, Europe

Reporting To: Head of Customer Success

Description

What's the Vibe?Our founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people.

As we've grown, we've stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world's largest brands and retailers.

And all along the way, hiring great people has remained a critical business priority...

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.

That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We're passionate about the work we do.
• And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we've seen them. Some might be truer than others. As for us, we think you'll notice the good vibes the first time we chat.

What's the Role?

Still interested? Awesome. Here's the deal:

At Creative Force, we work with some of the world's biggest brands and retailers. Our customers operate at scale, move fast, and rely on our platform to power complex creative workflows across teams, regions, and markets.

And that's where you come in.

We're looking for a French-speaking Customer Success Manager to partner with our Enterprise customers and help them streamline the way they create content, get the absolute most value out of Creative Force.

You'll become a trusted advisor, strategic partner, problem-solver, and advocate for the customers you support.

This isn't a "check in once a quarter and send a renewal reminder" kind of Customer Success role.

We imagine someone who is commercially minded and can independently own a portfolio, lead strategic customer conversations, identify growth opportunities, and proactively drive customer outcomes.

But this role is also about leveling up the wider Customer Success function and helping us scale more effectively.

We're especially excited about someone who brings experience working at scale and understands how to build repeatable processes, playbooks, automations, and digital customer journeys that improve how Customer Success operates overall.

You'll also join a team that genuinely cares about each other, celebrates wins together, and believes Customer Success should be proactive, strategic, and human.

Customer Success Manager Self-Assessment

Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: underwater basket weaving, competitive cheese rolling, and advanced spreadsheet wizardry.

But it's 2026, so we aren't going to do that to you.

We do know, however, what characteristics we believe make an exceptional Customer Success Manager at Creative Force. To help you evaluate if you'd be a good fit for this role, we've provided them below.

And real talk: we care less about exact job titles and more about how you think, communicate, and build relationships.

You genuinely care about customers

You love helping people succeed. You ask thoughtful questions, listen carefully, and care about solving the actual problem, not just checking boxes.

You know that Enterprise Customer Success is about trust. And you understand that trust is built through consistency, empathy, responsiveness, and expertise.

When your customers win, it genuinely makes your day.

You are comfortable working with Enterprise customers

You can confidently communicate with different stakeholders, from day-to-day users to senior decision-makers.

You know how to navigate complexity, manage expectations, and stay calm when priorities shift. You're organized, proactive, and able to keep momentum across multiple customer relationships at once.

You understand that Enterprise customers don't just want software. They want a strategic partner.

You're commercially sharp and think strategicallyRenewals and expansions don't happen by accident. You understand the business value your product delivers, you know how to tie that to customer outcomes, and you're not shy about having commercial conversations.

You're comfortable leading strategic conversations with senior stakeholders, identifying opportunities for growth and expansion, and proactively driving value across your portfolio.

You know how to balance relationship-building with commercial awareness, and you're confident in owning customer conversations independently.

You thrive with ownership and autonomyYou're the kind of person who sees something that needs improving and just... does it.

You take initiative. You create momentum. You solve problems proactively. Things move quickly at Creative Force. Customers evolve. Processes evolve. Priorities evolve.

And honestly? You kind of love that.

You enjoy digging into workflows, identifying opportunities, improving adoption, and finding creative solutions that make life easier for customers and colleagues.

Who Isn't This Role For?

First up: while we're open to remote candidates across Europe, we'll have a preference for candidates based in France, Denmark, Poland, or the Netherlands.

What matters most to us isn't a specific postcode. It's finding someone who thrives in collaborative, fast-moving environments and genuinely enjoys building strong relationships with customers and teammates across borders and time zones.

French and English fluency is a strict requirement - if you're not a confident, professional-level French and English speaker, this particular role isn't the right fit (though we'd still love to hear from you for other openings!).

Second: things change at Creative Force. A lot. Like, a LOT a lot.

Our industry evolves quickly. Our customers evolve quickly. We evolve quickly.

Some people thrive in that kind of environment. They love the pace, the ownership, the innovation, and the constant learning.

We're definitely those people.

But we also know that kind of dynamism isn't for everyone. So if you're looking for a highly structured environment where everything stays the same year after year, we're probably not what you're looking for.

What we offer YOU

• A fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn't get any better than that.
• A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
• True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
• A collaborative international environment with colleagues across Europe and USA
• A growing Customer Success function with opportunities to influence processes, strategy, and customer experience
• A vibrant work culture grounded in the belief that we're better together
• Company trips and events, and much more!

How to apply?
Oh, and one more thing: attaching a resumé is totally optional.

We don't believe a list of previous jobs tells us everything about who you are or what you're capable of. That's why, as part of your application, we'd love for you to send us a short video introducing yourself.

It doesn't need to be fancy or professionally produced. You can use any video creation tool you like, record it on your phone, or keep it simple with a webcam. The goal isn't perfection - it's authenticity.

In the video, we'd love to learn a little more about:

• Who you are and what motivates you
• What lights you up about working with customers
• Why you think you'd be a great fit for Creative Force

We simply want to get a glimpse of the human behind the application.

To help you get started, we've put together this short video explaining what we're looking for and sharing a few tips:

https://www.loom.com/share/05c8b679e035403099a4ec71b59aa38b

Once you've recorded your video, simply include the link in your application form.

We're looking forward to meeting you and hearing your story!