Customer Success Manager - French Speaking

Worksome is on a mission to make work better. We're dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce - creating better experiences for everyone and more opportunities for people in the flexible world of work.

Worksome is a human-first company, with a culture rooted in trust, transparency and inclusion. By prioritizing the needs and well-being of both our employees and clients we believe that we're one step closer to creating a more agile and fulfilling world of work - for everyone.

Founded in Denmark in 2017, we currently have offices in Copenhagen, London and New York - and are rapidly expanding into new markets.

About the job

As a Customer Success Manager at Worksome, you'll play a vital role in building and nurturing strong relationships with our Danish, French and UK clients. You'll be the trusted partner guiding our customers to achieve success while helping them unlock the full potential of our platform. This role is perfect for someone who thrives in a collaborative, fast-paced environment and enjoys problem-solving, relationship-building, and making a meaningful impact. Here's what you'll be doing:

• Managing a portfolio of key clients and becoming their trusted point of contact.
• Taking responsibility for the overall health of the relationship between Worksome and the customer.
• Communicating account health and key activities within the Customer Success organization and to leadership.
• Building and maintaining strong relationships with key customer stakeholders.
• Facilitating smooth client onboarding, adoption strategies, and steady-state activities to ensure productive relationships.
• Working with customers to clearly define success metrics and holding accountability for their measurement, tracking, and delivery.
• Acting as our in-house product ambassador for customers, including hands-on activation, configuration, training, and gap analysis, to enhance workflows and continuously demonstrate Worksome's value.
• Proactively identifying customers who aren't maximizing their opportunity with Worksome and creating action plans to help them succeed.
• Managing SLA commitments, metrics, and key contractual obligations.
• Coordinating the involvement of internal Worksome stakeholders to meet platform performance objectives, customer expectations, and agreed-upon timelines.
• Facilitating regular meetings and QBRs with customers.
• Maintaining and updating account management documentation.
• Gaining deep customer insights that can translate into case studies, stories, and repeatable deliveries.
• Helping customers articulate and prioritize product feedback to provide key insights to Worksome's Product and Engineering teams.
• Supporting Worksome's sales team with prospect demos, presentations, and the Sales-to-Customer Success handoff.
• Reviewing product release notes, training, and assets to maintain continuous platform proficiency.
• Communicating new product features and relevant compliance updates through sessions, newsletters, and other channels.
• Innovating within the Customer Success function by leveraging new tools, creating efficient processes, and experimenting with AI to deliver the best experiences for clients and freelancers alike.

About you

• 3-5 years of experience in Customer Success Management or related operations.
• French and English speaker
• Proven experience working with B2B products, ideally within HR, Contingent Workforce, People Management, or recruitment technology.
• Exceptional relationship-building and collaboration skills to win over end-users and turn them into Worksome promoters.
• A commercial mindset with the ability to manage and own client relationships end-to-end.
• Strong communication skills, with the ability to explain complex concepts to clients clearly.
• Tech-savvy, with a keen ability to quickly grasp and master the Worksome platform.
• A general understanding of how processes and workflows connect within businesses and across teams.
• Proficient in - or the quick ability to learn - Notion, Salesforce, LookerStudio, Jira.

What We Can Offer You

At Worksome, you'll be part of a dynamic, fast-paced team where your contributions will directly impact our company's growth. As we expand, you'll have opportunities for professional development, learning, and skill-building. We value well-being and collaboration, offering a balanced, supportive work environment for everyone.

• A work-life balance and a company that values individual well-being
• A work culture that embraces trust, transparency, and inclusion
• 6 weeks of paid vacation, healthcare, pension (4% employer contribution), and equity
• Paid sick leave, paid parental leave, and paid child sick leave
• Health insurance
• Regular social events and holiday parties
• A role where your ideas and work will have a high impact
• An opportunity to help shape the future of work!