Customer Success Manager with French

Description

Today's world is increasingly complex and crime riddled. Criminals are sophisticated, often invisible, and frequently virtual, capitalizing on rapid technological advancements. Traditional methods of preventing and investigating crime and terrorism are no longer enough.

Technology is evolving at an unprecedented pace - and criminals are leveraging it. We know this too.

For nearly 30 years, the exceptional minds at Cognyte have collaborated globally, combining deep expertise to stay ahead of evolving technological and criminal trends. Our mission is to help make the world a safer place through industry-leading investigative analytics software solutions.

We are driven by a dedication to doing good-fueling business success, meaningful work, strong relationships, a can-do attitude, and deep curiosity.

We are currently looking for a Customer Success Manager with French and English for our office in Bulgaria

This is a high-profile, client-facing role where you will serve as a trusted advisor, building long-term relationships with our customers.

You will collaborate closely with product, engineering, sales, support, and other internal teams throughout the post-sales journey, driving value through successful onboarding, adoption, enablement, expansion, and Annual Maintenance Contract (AMC) renewals.

As a Cognyter, you will:

• Manage complex customer relationships throughout the entire post-sales lifecycle, including onboarding, adoption, and renewal phases
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment with customer needs and priorities
• Monitor customer health metrics, identify potential risks, and develop mitigation strategies
• Drive customer retention and growth by aligning solutions with customer business objectives and ensuring successful product adoption through training, best practices, and ongoing sessions
• Maintain proactive communication, identify opportunities for deeper engagement, and track KPIs to maximize customer satisfaction and value
• Act as the customer advocate within Cognyte, influencing product and service enhancements

Requirements

For that mission, you'll need:

• 5+ years of proven experience as a Customer Success Manager
• Demonstrated success leading onboarding and renewal processes for complex products and environments
• A technical background with the ability to understand and communicate complex cybersecurity concepts
• Strong problem-solving and analytical skills
• Excellent organizational skills with the ability to multitask effectively
• Fluent French and English, with exceptional verbal, written, and presentation skills for both technical and non-technical audiences
• Sales experience, preferably involving renewals, upsells, and cross-sells
• Willingness to travel to Africa up to 50% of the time
• Previous experience working globally with large B2B customers, including C-level executives, preferably within the government sector

Remember: When you're curious enough, you don't need to check every box to apply.

We'd love to hear from you.