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Roumanie, SibiuCustomer Success Representative - French
Date de publication 11.06.2024
We are recruiting on behalf of our client, a multinational company based in Miercurea Sibiului, for a Customer Success Representative with French - Hybrid position.
Job Description
Customer Portfolio Management:
- Take charge of your own customer portfolio, ensuring optimal customer service is always a priority.
- Handle the entire process from order registration to delivery, ensuring customer demands are met efficiently.
- Manage and resolve customer complaints, keeping the customer informed throughout the process.
Financial Coordination:
- Collaborate with credit control to monitor and manage the accounts receivable for your customers.
Customer Interaction:
- Serve as the primary point of contact for all after-sales queries from customers and sales managers.
- Prepare and send samples to customers, providing updates throughout the process.
- Take ownership of issues, providing professional and dynamic solutions.
- Communicate clearly and efficiently with customers and internal divisions, proactively sharing information.
Continuous Improvement:
- Stay informed about new developments within the company and effectively communicate these to customers.
Requirements
Profile
Customer-Focused:
- Passionate about helping customers and finding suitable solutions.
- Positive attitude towards customers and colleagues; a team player.
Communication Skills:
- Proficient in spoken and written English and French; additional language skills are a plus.
- Strong communicator with a solution-oriented mindset.
Technical Skills:
- Proficient in MS Office applications and have good reporting skills.
- Eager to learn and expand knowledge of our products.
- Technical background or an affinity for textiles is advantageous.
Additional Assets:
- Knowledge of textiles.
- Familiarity with SAP.
- Experience in a B2B customer service environment.
EuroTriade
5 candidats consultent actuellement
Date de publication 11.06.2024
2 a postulé
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