Customer Success Team Lead - French / Growth / Mena

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a Customer Success Team Lead - French / Growth / Mena Markets (m/f/d) based in Barcelona, who desires to contribute to the growth and success of our Customer Success team.

Your role in BizAway

As a Team Lead, you will lead a team of 6-8 Customer Success Executives (CSEs) managing BizAway's corporate client portfolios. You will be fully focused on your team's success, enabling them to hit their quotas across onboarding, adoption, renewals, and upselling, and of course stepping in to support them as needed.

Your main responsibilities will be:

• Lead, coach, and inspire a team of CSEs to deliver client satisfaction, growth, and retention targets;
• Support your team in complex client situations (renewals, escalations, upsell conversations) when needed;
• Monitor client portfolio health and performance using dashboards, KPIs, and Salesforce;
• Ensure consistent processes and best practices across the CS team;
• Collaborate closely with Product, Service, and Support teams to solve client issues and represent the customer voice;
• Provide ongoing coaching, training, and feedback to your team to accelerate their professional growth;
• Contribute to strategic initiatives that improve the client journey and enhance BizAway's growth.

Your basic qualifications

• You have proven experience leading a team (ideally in Customer Success, Account Management, or Sales);
• You have a strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growth;
• You are commercially minded and confident with upselling and contract negotiations;
• You are comfortable using CRM tools (Salesforce preferred) and dashboards to track KPIs;
• You have excellent leadership, communication, and interpersonal skills;
• You are fluent in English and French (additional languages are a plus).

We are also interested in

• Previous experience in Travel Tech, SaaS, or the travel industry
• Experience working in fast-paced scale-up environments
• Additional language skills are always welcome

Our offer

A seat on a scale-up with skyrocketing growth
💰Competitive salary and performance-based bonus
📈Opportunity to shape BizAway's approach to scalable customer success
🌍Multicultural and international team
🙌Collaborative and smart environment to work and learn
🍻Free coffee to kick-start your day and free beers to celebrate together
🌴Friday afternoons off
🏢Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.