Customer Support Agent with French and English

About Atos Group

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a Customer Support Service Agent with French & English to join our team in Tenerife. Interested? Keep reading!

Responsibilities:

• Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
• Identify, evaluate, and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures, and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages: Proficiency in French and English (mandatory).
• Skills: Basic PC skills, excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training will be provided.
• Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Location: Santa Cruz de Tenerife

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)

Let's grow together.