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Egypte, CaireCustomer Support Specialist - Bilingual (English & French)
Date de publication 27.09.2025
- Location: Remote (Canadian Time Zone)
- Reports to: Customer Support Manager
- Role Overview
We are seeking a Bilingual Customer Support Specialist to provide outstanding support in both English and French while focusing on onboarding and training our French-speaking clients. You will ensure smooth adoption of the Parent™ system, solve customer issues, and help maintain a high level of satisfaction and retention.
Key Responsibilities:
- Become an expert on the Parent™ system to confidently assist and train customers.
- Lead onboarding and product training sessions for French-speaking clients, ensuring they are set up for success.
- Provide customer support in both English and French via phone, email, and chat.
- Troubleshoot customer issues and manage support tickets until resolution.
- Keep accurate and up-to-date records of customer interactions in the CRM.
- Collaborate with the technical team to escalate issues and share customer feedback.
- Help maintain and improve the overall customer support process to increase satisfaction and retention.
Job Responsibilities:
- Bachelor's degree or equivalent experience in customer support or a related field.
- 2-4 years of experience in technical customer support or similar role.
- Fluent in English and French (spoken and written).
- Strong communication and problem-solving skills with a customer-first approach.
- Highly organized and able to manage multiple priorities.
- Available to work in the Canadian time zone.
If you're interested, please apply through the link or send your CV directly to [email protected] with the subject line: CS Application
Parent ApS
6 candidats consultent actuellement
Date de publication 27.09.2025
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