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Philippines, IloiloCustomer Support Specialist (French Bilingual)
Date de publication 27.02.2024
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Managing customer queries by responding to calls from clients of Stealth Monitoring.
- Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
- May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems, and tools, according to the business needs.
- Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction.
- Maintain an up-to-date knowledge of and adherence to standard operating procedures.
- Escalates issues to the appropriate departments for higher levels of support.
- Know and adhere to all current company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.
- Perform other duties as assigned
Qualifications:
- 2 years of experience
- Native French speaker.
- Previous experience in a customer service setting, preferably in BPO and North America clients.
- Willingness to learn new technologies in CCTV monitoring
- Always remain alert during working hours
- Ability to sit for long period while carrying out monitoring duties
- Ability to respond quickly and decisively to potential security situations
- Excellent team player
- Flexible in assuming assigned shifts
- Computer literate and excellent knowledge/willingness to learn of video monitoring software
- Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
- Willing to work onsite in Megaworld Blvd, Iloilo City.
- Open to work during evenings, weekends, and holidays
Why join Stealth Monitoring?
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.
Stealth Monitoring
3 candidats consultent actuellement
Date de publication 27.02.2024
2 a postulé
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