Customer Support Specialist (French Speaking)

Neo Group is a Malta-based startup established in 2024, built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Role Overview

The French-Speaking Customer Support Specialist serves as the dedicated point of contact for French-speaking customers, delivering seamless and professional service across phone, email, and chat channels. They tackle complex, industry-specific challenges with accuracy and efficiency, ensuring every customer concern is resolved with confidence. Through careful CRM documentation, they keep the international team aligned and informed, contributing to a well-connected global operation. Collaborating across a cross-functional team, they handle high-impact issues for world-class brands while continuously expanding their product knowledge and service expertise through ongoing training.

What We Expect From You:

• The Bridge Builder: Engage with French-speaking customers via phone, email, and chat, ensuring every interaction is seamless and professional.
• The Detective: Solve complex challenges unique to the gaming industry, providing accurate solutions in a timely manner.
• The CRM Guru: Carefully document interactions and feedback, helping our international team stay aligned and informed.
• The Collaborator: Work across a global, remote team to resolve high-impact issues for world-class brands.
• The Continuous Learner: Dive into training sessions to sharpen your product knowledge and service mastery.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays if needed.

Benefits

Join us on an exciting journey to shape and revolutionize a new brand in the market

Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

Experience an international work environment with a passionate, motivated and professional team

Be a part of our modern office space in Ta'Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team-potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!