Customer Support Specialist with French (all genders)

Our Opening and Your Responsibilities

As a Customer Support Specialist , you will be responsible for assistance in processing orders accurately and efficiently, as well as providing excellent customer service to our clients from France and other EU countries.

The internal job title is Customer Support Agent.

Key Tasks and Responsibilities

• Providing 1st and 2nd level sales support for OHAUS and METTLER TOLEDO Online dealers and end users relating to weighing products,
• Assisting customers via e-mail and phone in the ordering process and providing the most up-to-date shipment status on existing orders,
• Respond to all enquiries regarding pricing, product availability, basic product specifications, complaints, parts identification, order status, and sales leads,
• Resolving product or service problems by clarifying the customer's complaints; identifying the root cause of issues; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution,
• Ensuring and providing quality service to internal and external customers,
• Recommending potential products or services to management by analyzing customer needs,
• Supporting and preparing administrative documents.

What You Need to Succeed

• At least 1 year of professional experience on similar position,
• Good knowledge of English and French (written and spoken, min. B2),
• Strong focus to details,
• Strong customer orientation and service-oriented work,
• Good understanding of complex business processes,
• Knowledge of SAP will be an asset.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• Annual reward ,
• Hybrid work model,
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development ,
• Wellbeing activities, CSR, with space for your initiatives*,
• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health - check out our LinkedIn profile !

The recruitment process consists of the following steps:

• CV selection - we contact selected candidates
• Phone screening with a recruiter (approx. 15 min)
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #
22776

Preferred Location
Mazowieckie

Warsaw

Job Type
Full-time

Legal Entity
Mettler-Toledo Sp.z.o.o.

ul. Poleczki 21 02-822 Warszawa Polska