job
Roumanie, BucharestRoumanie, Bucharest

PartnerHero

Date de publication 18.02.2024

Customer Support Specialist with French

Role Details

Type of Support: Email and phone support
Required Languages: English and French
Contract Duration: Permanent
Position type and schedule: Full-time. Monday - Friday 3:00 pm to 12:00 pm Romania Time| Weekends Off
Work type and Location: Hybrid in Romania
Expected start date: March 2024

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you'll have the support you need to develop and grow your career.

The reason you join won't be the reason you stay.

You'll Be...
  • Answering customer queries and possibly phone and live chat support on Zendesk in both English and French
  • Canceling, refunding, and modifying orders
  • Organizing and resending where applicable
  • Liaising directly with other partners of the supply chain to investigate customer cases i.e. courier, warehouse, and colleagues
  • Monitoring and answering comments on our social media and Trustpilot reviews
  • Supporting the marketing and customer service teams in other AD hoc small tasks

What You Bring To The Table
  • 1+ years of experience in a customer service role. Experience working within the consumer goods, toys, or electronics industries is a plus
  • Excellent English skills; written and verbal skills are a must
  • Excellent French skills; written and verbal skills are a must
  • Fluent in conversational Spanish is a plus
  • Experience with Zendesk (or related) is a plus
  • Organized and capable of managing time with colleagues in different time zones
  • An extremely friendly person who loves interacting with people, who is always calm, cool, and collected
  • Critical thinker who will use all resources to arrive at the best solution for the customer and brand
  • Proactive and collaborative
  • Active listener who is a determined problem solver
  • Ability to learn and adapt quickly to new systems and software


What We Provide
  • Full-time with the potential for overtime if requested
  • Competitive compensation based on experience
  • Attractive benefits package including medical subscription, meal tickets, and work-from-home allowance
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We're Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.

Read more about our Core Values and story here.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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