Pologne, WarsawWorldline
Date de publication 08.04.2024
- Page d'accueil /
- Toutes les annonces d'emploi /
- Pologne /
- Catégories/
- Customer Support...
Customer Support Specialist with French
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
The role of the Customer Support Specialist is to set up, maintain, and upgrade payment solutions for our customers. Wordline's Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT Infrastructure environment.
The Customer Support Specialisttakes all customer requests in their scope and configures them within agreed timescales their needs. Furthermore, the Customer Support Specialistdoes contribute to increasing the quality of service by suggesting improvement of documentation or tools used.
Day-to-day responsibilities
- Providing exceptional customer service via phone and email,
- Dealing with customer requests from ticketing tools (Jira, Salesforce), analyzing and completing within agreed timescales,
- Communicating with Specialist Groups (R&D, L2 Support, etc.) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration,
- Understanding the customer's technical environment and customer's configuration of payment solution,
- Troubleshooting and resolving technical issues related to our payment solution,
- Working on customer activities and Standard projects (New Customers),
- Performing tests when necessary, and signing off "the function meets the Requirements".
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Detail-oriented, customer-oriented;
- First experience in the Support team;
- Proficiency in Linux would be a plus;
- Basic knowledge in scripting e.g. Python would be a plus,
- Basic knowledge of electronic banking/money would be an asset,
- Fluency in English and French.
Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Semi-annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Date: Apr 10, 2024
Date: Apr 10, 2024
Brand: Worldline
Brand: Worldline
Category: Technology - IT support
Category: Technology - IT support
Contract Type: Permanent
Contract Type: Permanent
Location:
Plus d'emplois en Pologne
- Pologne, Krakow (Cracow)
Java Software Engineer with French - Remote
Pologne, WarsawBack Office Specialist with French
- Pologne, Warsaw
AML/KYC Analyst with French
8 raisons principales pour lesquelles vous n'avez pas obtenu le poste
Votre candidature n’a pas été retenue après un entretien ? C’est une partie inévitable de la recherche d'emploi. Ce n'est jamais une expérience agréable, et vous pouvez...
8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger
Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...
10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti
Il faut bien le reconnaître, déménager à l'étranger, où tout est nouveau, peut sembler être un véritable casse-tête. Vous êtes confronté à la complexité d'une nouvelle ville, d'un nouvel environnement de travail, à des habitudes alimentaires particulières, à une langue différente et, cerise sur le gâteau, à la tâche ardue de vous faire de nouveaux amis. Ajoutez à cela une pointe de timidité naturelle et d'introversion, et ce nouveau pays peut vous paraître quelque peu accablant.
Trouvez votre appartement en Pologne
Pièces partagées
Chambres:5
Studio
Gdansk, Poland
Disponible de May 05, 2033Studio apartment for rent in Zaspa-Rozstaje, Gdansk
€1,212
Mois
30Jours
Mon séjour
Surface du bien:13m2
Salle de bains:1
Appartement
Surface du bien:25m2
Salle de bains:1
