Customer Value Manager (French Speaker)

Job Requirements

Our purpose is to help a billion people find the right work! Phenom is an AI-powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

In this role, you are the strategic "Outcome Owner." You will operate with an entrepreneurial mindset, supporting sales initiatives and taking ownership of the customer relationship post-signature. Working in close partnership with a regional account manager, you will ensure our customers realize the full potential of Phenom's AI capabilities. This role is ideal for a self-starter who excels in remote environments and possesses the operational agility to orchestrate success across global time zones.

What You'll Do

Value Realization & Outcome Architecture

Strategic Technical Partnership: Serve as the transformation and technology transformation owner, partnering with talent leaders to co-develop the technical roadmap and architect value plans that translate platform usage into measurable business impact and digital transformation.

Quarterly Business Reviews (QBRs): Leverage advanced data analysis and a deep understanding of the talent lifecycle to lead high-impact QBRs that demonstrate value attainment, celebrate milestones, and strategically align future platform optimization, focusing on technical integration, system architecture, and the customer's evolving digital strategy.

Platform Solutioning & Optimisation: Act as the customer-trusted advisor and platform Subject Matter Expert (SME) to diagnose complex customer issues and design comprehensive solutions by maximising the utilisation of the platform's features and capabilities. The key focus is to deepen the customers' adoption whilst educating them on how to embed AI into everyday use.

Regional Leadership & Collaborative Orchestration

Strategic Ownership & AI Operationalization: Serve as the primary point of contact and strategic owner for customer health and sentiment within your portfolio. You will exercise high judgment in managing priorities and drive the operationalization of AI and automation to ensure platform adoption translates into scalable and measurable business outcomes.

Cross-Functional Collaboration: Function as a key player within Phenom's established functional teams. You must seamlessly collaborate with local Implementation, product, account management, and support teams to ensure a unified and comprehensive customer experience.

In-Region Presence: Build deep, trust-based relationships through regular engagement and high visibility. This role emphasizes a strong local footprint, actively participating in regional office culture, team meetings, and frequent customer on-sites to facilitate workshops, strategy sessions, and relationship mapping.

Operational Agility & AI Leverage

Scalability: In alignment with our competency framework, you will effectively manage daily tasks and operational needs, leveraging internal tools to streamline workflows and prepare high-quality deliverables with speed and precision.

Collaborative Execution: Take ownership of your portfolio while utilizing our established processes. Maintain high standards of account hygiene and documentation in alignment with the broader regional team's standards.

Change Leadership

Consultative Guidance: Lead customers through the behavioral and organizational shifts required to adopt autonomous AI technology.

Stakeholder Mapping: Build a network of "Champions" and executive sponsors within each account to ensure long-term partnership stability.

What You Have Done

Experience: 5+ years of experience in Enterprise HR Tech Customer Success, Talent Ecosystem Management Consulting, or Talent Acquisition Systems with a comprehensive recruitment background.

Collaborative Mindset: Proven ability to operate effectively within an established, mature market structure. You thrive as part of a highly visible, cross-functional local team.

Commercial & Business Acumen: Ability to have sophisticated, value-based conversations with HR executives and Talent leaders.

Operational Excellence: Mastery of prioritization and the ability to coordinate across comprehensive regional teams to drive momentum.

In-Region Presence & Travel: Strong emphasis on being a visible presence in the region, including willingness to travel within the market for customer onsites and regional office events.

Technical Aptitude: A forward-thinking approach to technology, with a high degree of comfort using AI tools to drive personal and professional efficiency. Solid technical understanding of the SaaS product lifecycle, including the structure of product and engineering teams per product line for internal navigation, release management, and platform integrations, to effectively guide customers through technical projects and facilitate engagement with internal Subject Matter Experts (SMEs). Demonstrated experience with complex SaaS environments and a proven aptitude for utilizing and operationalizing AI capabilities.

Communication: Exceptional storytelling and presentation skills.

Languages: Fluency in English and French is required.

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even for those who work remotely!

*This role requires regular onsite attendance for candidates based in or near Rotterdam or London, in accordance with our office attendance policy.

*Applicants for this role must be currently authorized to work in the country hired. At this time, we are not accepting applicants who require sponsorship, whether now or in the future.

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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