Customers & Operations Specialist - French Speaking

About Us

IDA Foundation is an independent social enterprise providing medicine and medical goods to healthcare organisations worldwide, at the best price possible. We recognise that in today's world, essential medicines remain out of reach for too many people. IDA bridges those gaps so that healthcare providers have access to quality products at a fair price. We distribute over 3000 different health products to customers and partners in over 130 countries. We work with international and local NGOs, large donor organisations, ministries of health and central medical stores, and smaller mission hospitals.

Headquartered in Amsterdam, we are a global organisation with 200 employees representing over 30 nationalities. We have offices in India, China and Nigeria, a warehouse in Dubai (UAE), as well as a global network of agents and distributors in over 30 countries. We pride ourselves on our professional, diverse and multicultural team, which is passionate about our mission.

Please visit www.idafoundation.org for more information.

We are currently looking for a Customer & Operation Specialists

Full-time position (40 hours/week)

The Customers and Operations Specialist (COS) chairs the Country Response Team meeting and Supply Chain portfolio meeting to plan and deliver Vector Control products for malaria campaigns. COS coordinates with the Principal Recipient (PR), supply chain partners, and IDA departments to manage quotations, orders, and deliveries.

The COS provides excellent service and clear, proactive communication to the Global Fund (GF) and the PR, following IDA and GF guidelines. Main responsibilities includes full ownership of the quotation and order process from start to finish, working closely with purchasing supply chain, QA, freight forwarders, the GF and the PR to ensure on-time, complete delivery.

COS maintain accurate master data and handle complaints and manages the budget. With strong knowledge of the country context, malaria seasonality, and vector control products, COS offers customer-focused, solution-oriented support. Responsibilities include also identifying customer needs, recommending the best options, and taking full ownership of any issues to ensure customer satisfaction.

Education & Experience

• Minimum level is Bachelor degree
• Excellent communication and problem-solving skills
• Experience in sales support in an international environment
• Experience with supply chain is preferred
• Affinity with Lower middle-income countries (LMIC) and Public Health is a pre
• Flexible and positive attitude, ability to meet the changing requirements of the donor/contractor
• Highly accurate, with attention to detail and quality
• Analytical skills & Business sense
• ERP-skills
  
  Fluent Language skills (written and spoken):
  English + French language

Skills & Characteristics

• Result oriented, willingness to operate in a challenging environment
• Solid understanding of business processes, preferably in an international Supply Chain environment
• Solid analytical and critical decision-making skills
• Strong planning and organization skills
• Ability to perform root-cause analysis and problem resolution
• Team-oriented and good interpersonal communication skills
• Ability to manage stakeholders effectively at all levels (both internal and external)
• Data-driven approach to problem-solving and continuous process improvement

BENEFITS:

At IDA Foundation, we ask a lot of our employees, but we also give a lot in return. This includes:

• Great colleagues: You'll work in an international team of enthusiastic, motivated professionals in an open atmosphere

• Inspiration and development: We offer training and personal development opportunities for all employees

• Fun: Department and company outings, and we make sure to celebrate our successes together

• Making an impact: IDA offers a great opportunity to use your passion and skills for good, while working in an enthusiastic team and stimulating environment

• Salary and holidays: We benchmark salaries against mid-sized companies in the Netherlands, and to support a healthy work-life balance we offer 30 vacation days for a full-time contract. In addition, we offer day-off on your birthday, a commute allowance and a defined contribution pension.

Additional Information - We take care of our people

As a company, diversity drives our identity. Whether you are looking to launch a new career or grow an existing one, IDA is the type of company where you can balance great work with great life. We strive to have parity and believe taking care of our people is the right thing to do. Success is celebrated and integrity is the core of who we are at IDA.