CX Collector with French

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated CX Collector with French to join our Customer Excellence team. In this role, you will be responsible for improving the company's ageing profile and DSO status through focused and consistently applied collection practices. You will optimize cash inflows and resolve invoice queries and disputes for an allocated portfolio of customers.

What You'll Do (Responsibilities)

In this role, you will:

• Execute Collection Actions: Carry out reminder actions via telephone and dunning letters according to weekly objectives while maintaining accurate customer account records.
• Resolve Disputes: Utilize the Oracle Advanced Collection Module and other tools to ensure prompt resolution of invoice queries, working with the Credit Control Team Leader on complex escalations.
• Achieve Performance Targets: Meet all cash collection and invoice query targets set by the Credit Manager.
• Reporting & Compliance: Provide all required data for daily, monthly, internal, and external reporting as per agreed-upon timetables.
• Relationship Management: Build and maintain productive relationships with internal stakeholders (Billing, Legal, Commercial) and external clients.
• Process Improvement: Identify opportunities for continuous process improvement and collaborate with management to implement new procedures.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Experience: Previous experience within a large-value commercial Credit Control environment, with a proven track record in chasing historical and problem debt.
• Language Proficiency: French language level C1/B2+ and English language level B2.
• Technical Skills: Good command of standard company IT tools; knowledge of the Oracle Advanced Collection Module and dunning processes is preferred.
• Functional Expertise: Ability to analyze customer ledgers with rigor and an understanding of group rules for provisions to target reminder actions effectively.
• Soft Skills: Excellent written and verbal communication skills with a professional telephone manner and the ability to perform under pressure to meet tight deadlines.
• Education: A study in the Economic field is highly desirable.

What We Offer (Benefits)

• Location: Cluj-Napoca, Romania (Hybrid options available).
• Work-Life Balance: Flexible work options to support your personal and professional life.
• Compensation: Competitive compensation and benefits package aligned with your experience.
• Growth: Opportunities for continuous learning and professional development within a global organization.
• Well-being: Comprehensive health, wellness, and retirement plans.

Ready to climb with us?

If you are a results-driven professional with a passion for customer excellence, a talent for financial resolution, and are a French speaker, we want to hear from you. Apply today to join the Iron Mountain team and help us secure the future of our global clients.

Category: Finance