Digital Implementation Consultant with French

Job Summary:

The Digital Implementation team is one of the organizations inside the BU HCM in France.

The four digitization offers proposed by ADP - BVRH, DIGIPOSTE, GED and BDESE - are document management service businesses dedicated to experts of the HR function, allowing easier access to the entire HR documentation and ensuring long-term archiving, developing according to client demands and the newest technological developments in the field.

The Digital Implementation Analyst is in charge with assisting and advising assigned customers in the best practices to implement the BVRH/DIGIPOSTE/GED/BDESE application for their own associates and is also responsible for configuring the application in collaboration with the other ADP teams involved in the process.

According to his/her mission, the Digital Implementation Analyst has to manage all the required functional leadership activities related to the new customers' implementation processes.

In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Responsibilities:

• Assists and advises the customer in the implementation of the new ADP-BVRH/DIGIPOSTE/BDESE/GED offering (presentations, offering description etc.)
• Initiates and maintains client contact in order to create the blueprint
• Assists the customer in their internal deployment and the use of the new system's functionalities
• Analyzes, creates, configures and tests the parameters in the software according to clients' demands and provides answers to the customer throughout the implementation project
• Proactively advises the customer in using the system's functionalities properly
• Coordinates the historical pay slips data input
• Guarantees the customer satisfaction by ensuring the contract terms are met by ADP
• Coordinates information sharing among the different ADP stakeholders involved in the project (Payroll teams, support teams, production teams, etc)
• Shares information and best practices with the other team members and proposes improvements when necessary

Education and experience:

Education: Graduate degree or related experience

Knowledge and Skill Requirements:

• Fluent (C1) in French language
• Very good customer relation skills (good listening and communication skills, pedagogical approach, empathy and ability to drive and control the project)
• Autonomy, proactivity, adaptability and reactivity
• Challenged by new technologies and by digitization overall
• Technical skills: Excel, Word, Power Point
• Has the sense of service
• Is rigorous to follow the process
• Is proactive to improve the process
• Possesses a continuous improvement mindset and is receptive to change
• Has team spirit