Digital Trust and Safety Analyst with French and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Analyst with French and English you will be a part of a great team and all together will:

• Review user-generated back-office information to ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

• Ability to process sensitive information
• Fluent in French
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving

In return, we will give you:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.