Director, Relationship Management (French Speaking)

About the Role:

Grade Level (for internal use):
12
Office Location: Abuja, Nigeria

The Role: The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.

Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.

The Impact: The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.

Key Responsibilities

Managing Account Relationships

• Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
• Balance strategic oversight with day-to-day account management to optimize client interactions.
• Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
• Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
• Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
• Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
• Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
• Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
• Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
• Monitor and report on the health of relationships with Global Major Accounts.

Lead Generation - Driving Increased Usage and Adoption of New Services

• Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
• Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
• Identify and pursue cross-selling and upselling opportunities.
• Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.

Retention

• Collaborate closely with Commercial Managers to ensure client retention.
• Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
• Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.

Reporting

• Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
• Monitor and report on usage levels of S&P Global CI services.
• Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
• Provide updates on status, risks, opportunities, and product development needs.
• Maintain up-to-date records in the CRM system.

Required Qualifications

• Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
• This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
• Ideally 10+ years experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
• Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
• Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
• Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
• Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
• Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
• Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)