Dispute Analyst with French

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Responsibilities may include the following and other duties may be assigned:

• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
• Measuring and reporting compliance of your department's service level agreement with internal customers
• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary
• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
• Communicating regularly with national and regional contacts for information and/or changes related to the process

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
• Able to work with under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Comfortable with M.S. Office - Outlook, Excel
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team-player who at the same time work independently on moderately complex projects with general supervision

Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash Collection and Excel knowledge are desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).