E-commerce Specialist with French (All Genders)

Company Description

With over 25 years' experience, plus the same enormous passion and ambition we had on day-one, we're trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier - and that's something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That's the power of plus.

Job Description

We're a vibrant, customer-focused team dedicated to creating the best shopping experience for pet lovers. As our Shop Operations Specialist for the French and Belgian markets, you'll be the driving force behind keeping our online shops fresh, engaging, and perfectly tailored to our customers.

In this role, you won't just be updating banners and publishing content, you'll be shaping the look and feel of our shop, ensuring every campaign is spot-on, every detail is accurate, and every customer finds exactly what they're looking for. From translating and adapting content to collaborating with teams across Europe, your work will help deliver a seamless, high-quality experience that keeps our customers coming back.

Responsibilities:

• Manage and maintain product listings for the French and Belgian shops using the Content Management System, ensuring accuracy, completeness, and proper localization
• Execute onsite and in-app promotional campaigns by publishing banners, visuals, landing pages, and campaign content via the CMS
• Ensure all product and promotional content goes live on time, displays correctly, and meets quality and brand standards
• Translate and adapt product descriptions, promotional texts, and campaign messaging into French
• Monitor the webshop on a daily basis to identify and resolve content issues, inconsistencies, or missing information
• Manage day-to-day webshop content and structure, contributing to a consistent, user-friendly shopping experience
• Collaborate with international teams to ensure French and Belgian shops meet customer and commercial expectations

Qualifications

• Fluent French (C2) and communicative English
• Proven experience working in an e-commerce environment, supporting product listings, promotions, or webshop operations
• Hands-on experience with a Content Management System (mandatory)
• Experience working with Jira or similar ticketing/project management tools
• Strong attention to detail and a high standard for content accuracy and quality
• Well-organized, reliable, and comfortable working with deadlines and multiple priorities
• A practical, execution-focused mindset with an interest in delivering a strong online shopping experience

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

28 Annual Vacation Days
Private Medical Health Insurance
Hybrid working model (up to 40%Home Office per month)

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Videos To Watch
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