Eligibility Representative - French Speaking

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You will join a globally recognized organization where trust, clear communication and a positive culture shape how we work. Our leaders are consistent, approachable and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As an Eligibility Representative, you will play a critical role in ensuring members have timely access to the healthcare benefits and services they need. Acting as a key point of contact for clients, customers, and internal stakeholders, you will manage eligibility administration, maintain accurate member records, and provide outstanding service through phone and email interactions.

This role combines customer service, relationship management, data administration, and problem-solving in a fast-paced international environment. You will work closely with colleagues across multiple functions to deliver a seamless member experience while ensuring data accuracy and operational excellence.

At Cigna Healthcare, you'll join a diverse and collaborative team where your contributions directly impact members' healthcare journeys every day.

What Does a Typical Day Look Like?

• Administer and maintain member eligibility information accurately and efficiently across multiple systems.
• Process new enrollments, membership updates, terminations, and benefit changes in line with service-level agreements.
• Update and maintain eligibility data through automated, direct-connect, and manual processes.
• Serve as a primary point of contact for clients, customers, vendors, and internal stakeholders regarding eligibility-related inquiries.
• Investigate and resolve discrepancies, data errors, and system issues impacting member records.
• Generate, analyze, and validate reports to ensure data integrity and operational accuracy.
• Provide technical support and guidance related to eligibility administration processes.
• Collaborate with clients and internal teams to resolve complex eligibility issues while maintaining strong professional relationships.
• Ensure customer and membership data is processed accurately, confidentially, and within required timelines.
• Identify opportunities for process improvement and contribute ideas that enhance efficiency, service quality, and customer satisfaction.
• Support business initiatives, projects, and continuous improvement activities within the Eligibility team.
• Maintain compliance with data privacy, confidentiality, and regulatory requirements at all times.

What We're Looking For

• Diploma, Bachelor's degree, or equivalent professional experience.
• Excellent written and verbal communication skills in English and French.
• Strong customer service orientation with a passion for delivering exceptional customer experiences.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to quickly learn new systems, technologies, and processes.

Preferred Skills & Experience

• Experience working in customer service, healthcare administration, insurance operations, eligibility management, or a related field.
• Experience working with customer databases, reporting tools, and case management systems.
• Strong technical aptitude and ability to troubleshoot data and system-related issues.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Excellent organizational and time-management skills.
• Commitment to continuous improvement and operational excellence.

You Will Thrive in This Role If You...

• Enjoy interacting with customers and delivering excellent service.
• Are passionate about helping others and finding solutions to complex issues.
• Take ownership of your work and pay close attention to detail.
• Enjoy working with data, systems, and processes.
• Communicate confidently in both English and French.
• Are proactive in identifying improvements and driving positive change.
• Handle confidential and sensitive information with professionalism and integrity.
• Enjoy collaborating with colleagues across different teams, cultures, and countries.
• Adapt quickly to changing priorities and dynamic business needs.

Why Join Cigna Healthcare?

At Cigna Healthcare, we're committed to creating an inclusive and supportive workplace where employees can grow, thrive, and make a meaningful impact.

What We Offer

• A challenging and rewarding career within a global healthcare organization.
• A diverse, collaborative, and multicultural work environment.
• Comprehensive onboarding, training, and continuous development opportunities.
• Flexible working arrangements and wellbeing initiatives that support work-life balance.
• Opportunities to work with colleagues and clients from around the world.
• Competitive salary and benefits package.
• A culture that values innovation, continuous improvement, and employee growth.

Make a difference every day. Join Cigna Healthcare and help deliver a seamless healthcare experience for our customers and members worldwide.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.