Eligibility Representative- French/Spanish/German Required

The job profile for this position is Eligibility Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. Why are Eligibility Representatives important at Cigna? Our Eligibility Representatives are in direct contact with our customers and clients. They are responsible for managing a small portfolio of clients, they engage with them and build relationships. The CSRs help our customers through e-mail or phone by providing them information and subscribing them to products. They aim to maintain accurate files on all membership updates.

• What would a typical day look like for a Customer Service Representative? As an Eligibility Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations:

Your Responsibilities:

• Delivers administrative duties and other Business services in Eligibility.
• Implements and maintains eligibility for benefits.
• Implements, updates and maintains automated, direct connect and manual Eligibility data.
• Interacts with internal & external clients and vendors to resolve issue.
• Generates reports from the system, identifies and resolves discrepancies.
• Identifies and recommends process improvement opportunities in the Department.
• Negotiates and resolves Eligibility with clients.
• Provides technical support for electronic process of eligibility.
• Ensures customer data is installed accurately and in a timely manner. • Works with clients' data format and internal Systems to resolve errors and technical issues.

What skills do you need?

• Do you have a Degree or a Diploma
• Excellent knowledge of English and French, Spanish, German
• Great start! That's essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you're quick to learn new software applications? Great!
• If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal CSR!

You will love this job if you...

• Actively want to use your French, Spanish, German language knowledge.
• Love customer centric interactions over the phone.
• Find great satisfaction in problem-solving and being proactive.
• Like to take responsibility and make proposals to improve procedures.
• Handle files in a structured and organized way.
• See the importance of handling confidential information discretely.
• Like to actively interact with colleagues of different departments and with a global team.

Cigna can offer you...

• A challenging job in an international and diverse context
• 'Happy You': health and wellbeing initiatives, flexible hours, hybrid working opportunities
• A dynamic international team, team leaders who train you patiently and a team manager who makes time for you
• An attractive salary and extra-legal benefits

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.