Enablement Manager, Client Implementation - French Speaking

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Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

Our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

We are seeking an individual to join this team in the role of Enablement Manager.

In this role you will:

• Provide support on maintenances required for existing to bank client base, utilising your knowledge of Small and Medium Enterprise ( SME) Payments, Liquidity, and Regulatory Solutions.
• Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
• Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Collaborate with cross-functional teams globally, to optimise internal processes and project delivery, as well as with internal and external stakeholders across multiple regions.

To be successful in this role you should meet the following requirements:

• Both written and oral fluency in both French and English.
• Strong communication and interpersonal skills, with experience in building effective client relationships.
• A strong knowledge of GPS Products and Services.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes.

*Please note: This role is based in Edinburgh. The successful applicant will be required to spend part of their working week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:
• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500