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Engagement Manager - French Speaker

Date de publication 01.05.2025

4.6 out of 5 based on 526 of reviews

About the Business :

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team :
The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About the Role :
You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects.

Responsibilities :

Showing a good understanding of fraud and risk management, relating it to products and service within the firm
Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps
Developing and delivering fraud strategies, providing solution training and transfer of knowledge
Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution
Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice
Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables

Requirements :

Experience in consulting, professional services or banking
Understanding of financial industry and knowledge of fraud related areas
History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers
Problem solving and critical thinking skills
Experience working with rule engines and fraud solutions is considered an asset
Fluency in English and French

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here

Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.