job
Roumanie, BucharestRoumanie, Bucharest

Honeywell

Date de publication 30.01.2024

1 a postulé

Experienced Technical Support Professional with French

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Experienced Technical Support Professional to join our team in Bucharest.
  • Provide reliable technical assistance to internal and external customers.
  • You will provide professional coverage of Technical Support Helpdesk.
  • You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
  • You will build internal relationships to expedite complicated cases.
  • You will develop broad understanding of customer needs.
  • You will support the knowledge-sharing mindset, methodology, and tools.
  • You will help develop Technical Support processes.
  • You will ensure proper documenting and recording of all activity and communication.
  • You will address systemic coordination issues.

Responsibilities:
  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge


Basic Qualifications:
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Fluent in English and French
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

We Offer:
  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • International work environment
  • Medical plan provided
  • Meal allowance
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

If this is your dream role, then we'd love tohear from you.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender,sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.
Additional Information
  • Category: Customer Experience
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
  • Nonexempt

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