Field Service Coordinator I - French speaker

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Field Service Coordinator I - French Speaker
Location: Belgrade, Serbia (Hybrid)
Shifts: 2nd(13-21h) & 3rd(21-05h)

Kickstart and Grow Your Career With Us!

Looking for your first job?
Don't have experience yet?
That's completely okay! We hire based on potential, not the length of your CV.

If you're curious, motivated, and excited to learn, we'd love to meet you!

Join us as a Field Service Coordinator(French Speaker) and become part of the team that keeps service operations running smoothly across Canada.

Key Responsibilities:

• Strategic Review: Analyze service request (SR) notes to understand all aspects before assignment or reassignment.
• Efficient Call Assignment: Assign calls based on Customer Engineer (CE) skills, schedules, and SR specifics like type, severity, and urgency.
• Customer Prioritization & Workload Balancing: Prioritize customer needs and balance workloads effectively.
• Geographical Coordination: Optimize the geographical relation between SR sites and CE proximity.
• Parts Management: Ensure part availability and source parts locally, regionally, or globally as needed.
• ETA Alignment: Align CE estimated time of arrival (ETA) with part ETA to maximize service level agreement (SLA) opportunities.
• Customer Requirements: Address specific customer requirements and monitor overall territory status.
• SR Management: Create, reassign, and adjust SRs, change CE statuses, and handle SR cancellations.
• Communication: Maintain clear communication via phone, email, and Lync/Skype with all NCR Services and Services Enablement Departments.
• Documentation: Document all actions taken on SRs in public notes.
• Proactive Parts Ordering: Order parts proactively and at CE request, manage parts processing and transferring.
• Escalation Management: Oversee premium freight, suppress escalations, and provide out-of-process solutions for aged calls.
• Continuous Improvement: Identify improvement opportunities and provide closed-loop feedback to enablement organizations.
• Training & Development: Attend all company-mandated/recommended training courses.
• Support: Provide support across the Canada and perform other duties as directed by the employer.

What You'll Receive:

We make sure you have everything you need to grow and succeed -

• Full, structured training - we teach you everything from scratch
• 1:1 mentorship and ongoing guidance
• A supportive team that helps you learn at your own pace
• Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments

What You Can Learn:

No matter your experience level, you'll gain valuable skills such as -

• Professional communication
• Time and task management
• Working with corporate systems and internal tools
• Basics of logistics, coordination, and service operations
• Real-time problem-solving
• Collaborating with international teams
• Multi-territory service management
• SLA optimization and performance tracking
• Managing priorities in high-volume environments
• Continuous improvement and process optimization

If you're ready to take on a challenging and rewarding role, apply now and become a vital part of our team!

#LI-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."