Fleet Back Office Agent with French

Why This Role Matters
As a Fleet Back Office Agent, you will play a vital role in supporting Goodyear's Fleet Operations by ensuring the accuracy and efficiency of all backend processes related to customer and vendor data, contract management, and billing. Your meticulous attention to detail and ability to coordinate complex activities will directly contribute to exceptional service delivery and operational excellence across multiple markets.

You'll collaborate closely with Front Office Agents, the Truck Team, and other stakeholders to provide seamless fleet management support, from master data maintenance to billing and regression testing.

What You'll Do

• Take full ownership of the upload, maintenance, and accuracy of master data for FOS fleets (customers, vendors, contracts, pricing, vehicles, fleet lists, and unmounted tires).
• Set up and maintain contracts in SAP, including customer creation, vehicle uploads, functional locations, and billing configurations.
• Manage periodic fleet updates in SAP and ensure all services and tires are billed before month-end closure.
• Process billing and pre-invoicing checks, handle invoicing queries and claims, and ensure timely resolution.
• Calculate and coordinate periodic customer bonuses in collaboration with Front Office teams.
• Handle customer and vendor queries routed by Front Office, including invoice, pricing, and mileage-related requests.
• Administer mileage billing, self-billing settings, vendor setup, and SAP activation in Ejob.
• Support intercompany processes such as manual PO creation and issue resolution.
• Verify service provider invoices, manage casing pricing and PO creation, and prepare casing collection and sales reports.
• Conduct and coordinate quarterly FOS regression testing, maintaining FOS frontend and backend settings.
• Perform user administration for customers, vendors, and internal SAP/FOS users.
• Maintain and upload purchasing and sales prices in SAP.
• Provide training, work shadowing, and guidance to new or junior colleagues within the cluster.
• Act as a subject matter expert for billing and pricing processes within your assigned cluster.
• Proactively identify process improvements and contribute to continuous improvement initiatives.

What You'll Bring

• Bachelor's degree (preferred in Business Administration, Economics, or related fields).
• 2-3 years of experience in a support, customer service, or help desk function; experience with SAP and Excel strongly preferred.
• Minimum 1 year of experience in a Fleet Back Office Agent or similar role.
• Excellent verbal and written communication skills in French and English.
• Strong analytical and critical thinking abilities with a focus on accuracy and efficiency.
• Organized, diligent, and able to balance multiple priorities in a fast-paced environment.
• Team-oriented with strong interpersonal and collaboration skills.
• Proven ability to work independently and take initiative.

What We Offer

• Performance Recognition: Competitive salary and performance-based incentives.
• Health & Wellbeing: Comprehensive medical coverage, life insurance, and employee assistance programs.
• Flexible Benefits: Personalized benefits budget tailored to your needs.
• Work-Life Balance: Hybrid working model and generous vacation policy.
• Learning & Development: Access to training, mentoring, and career development programs.
• Team & Community Engagement: Join CSR initiatives, team-building activities, and company events organized by our Fun & CSR team.

#LI-CD2
#LI-Hybrid

Note: We encourage applicants from diverse and non-traditional backgrounds to apply even if all listed qualifications are not met.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.