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Fleet Back Office with French
Date de publication 30.06.2024
Location: Romania/GY Operations Romania SRL_Bucharest Remote work: Yes/No Organization: Job level: Global Grade - 03 Additional fields if needed:
Primary purpose of roles:
- GBS Fleet Back Office Senior Agent is responsible for the loading and administration of the fleet contracts, support of fleet service providers and fleet customers
- Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, pricing, vehicles, fleet lists and unmounted tires)
- Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
- Process in priority billing, perform pre-invoicing checks and handle invoicing queries and claims.
- Perform and coordinate regression testing quarterly for cluster in scope
- Coordinates complex activities inside the cluster.
Principal Duties and Responsibilities:
- Contract setup: customer setup in SAP, contract loading and billing setup, creation of functional locations, vehicle upload, pricing upload.
- Fleet updates: periodically updating customer fleets in SAP.
- Billing: handling incomplete documents in SAP. Top priority is to get all services and tires billed before month end closure.
- Customer bonuses: calculation of periodic bonus payment to customers in collaboration with the FO teams
- Handling customer requests routed by FO to GBS: invoice queries, pricing queries, sales orders self-mounting customers. Includes some urgent queries.
- Mileage administration: Handling customer queries routed by FO to GBS, perform mileage billing, fleet updates
- Vendor setup in SAP;
- Self-billing settings for some vendors in SAP
- SAP activation in Ejob
- Monitoring jobs: check P&R orders and correct in case of errors, check GR of self-billing jobs and process manually,
- Intercompany processes: create manual intercompany PO, Intercompany invoice booking problem solving
- Check Service Provider invoices
- Service Line related invoices: payment check for GDTO &countries
- Casings: pricing, insert grades in SAP, create PO for casings in SAP, prepare reports for casings collection & sales/vendor invoice
- Job recording on behalf of SP and customers
- Perform FOS testing quarterly, maintain FOS frontend and backend settings, handle FOS system errors. Coordinate testing inside the cluster.
- User administration: customer, vendor and internal setup in SAP, FOS
- Price maintenance: sales price upload, purchasing price upload in SAP
- Follow up with customers and service providers on unauthorized/unapproved jobs, request confirmations on fleet updates
- Proactive solutions billing and contract creation in SAP
- Point of contact for junior colleagues in cluster.
- Work shadowing and training newcomers.
- Proactively identify and raise process concerns, drive CI projects
- Act as expert on billing or pricing for the cluster in scope.
Experience & skills:
- 2-3 years working experience in a support function (help desk, customer service), experience with SAP is desired. Experience with Excel is desired.
- Minimum 1-year experience in Fleet Back Office Agent role.
- No major escalations received.
- Excellent verbal and written communication skills in English and second language depending on cluster
- Ability to follow procedures and sequential processes.
- Critical thinking skills, analytical mindset, ability to drive process efficiencies
- Team player and strong interpersonal skills
- Proven ability to work on own initiative
- Diligent - ensure deadlines are met and priorities are balanced accordingly
For any other questions please reach the HR Representative: Valentin Titivel
Deadline for applications:
Goodyear
7 candidats consultent actuellement
Date de publication 30.06.2024
Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.
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