French Customer Support (part-time or full-time according to agreement)

Summary:

As a Customer Support at Keystone Education Group you are mainly responsible for helping our clients receive the best possible user experience. You will make sure that questions and issues regarding the bookings made in our education portal are received and answered in a timely and professional manner.

Further, the role includes customer service and creating tutorials and instructive material for coworkers as well as facilitating knowledge sharing within the different teams in our company.

In this role you will also participate in projects outside the scope of findcoursesPRO, such as qualification of education providers, implementation of new customers and providers, client support workshops, team building activities and development of routines and enhanced products in the support-team.

Relations:

• Clients, participants and education providers
• Other support team members in findcoursesPRO
• Sales team
• Operations Manager for findcoursesPro
• Head of Marketing

Responsibilities:

• Client support - answering incoming service tickets and questions via our service hub Freshdesk, email and phone
• Handle booking requests and reminders
• Invoicing
• Publish new educations to our education portal
• Approve incoming reviews
• Follow up course attendance
• Implementation of new customers
• Keep the information on the clients site updated and functional
• Creating pedagogical tutorials, webinars and guides for clients
• Basic knowledge in different legal matters regarding booking & payment terms and clients agreements

Knowledge sharing:

• Active and contributes with knowledge, input and ideas on joint meetings
• Involved in onboarding processes of new employees and provides important documents and notes
• Ensures that the documents and templates are up to date and available

Required competences:

• Native speaker in French
• Well organized, structured, and service minded
• Ability to teach and mentor
• Solution oriented and flexible
• Excellent communication skills and ability to supply our customers and suppliers with information in a pedagogical way
• A good technical knowledge and ability to adapt new technical systems

Required Attributes:

• Professional, with a high work ethic that always aims to exceed expectations
• Passionate of what you do and see possibilities in everything
• Performance orientated, always striving to deliver on time - and in full
• Prestigeless energizer that does what needs to be done
• Creative and driven team player
• Strong communication and interpersonal skills

What you need to know about the role

• This is a customer support role, where you will assist clients and course participants via email and phone.
• The role is based in Stockholm, with the possibility to work partly remotely by agreement.
• Professional proficiency in English is required.
• Proficiency in Swedish is considered an advantage.
• The support function needs to be staffed during regular office hours. We are open to candidates interested in either part-time or full-time positions.

Why us?

• Opportunity to make a real impact in a growing company
• Collaborative and international work environment
• High level of ownership and autonomy
• Meaningful projects and learning opportunities

What we offer

• Flexible working and regular company events throughout the year
• An international work environment with colleagues from different nationalities
• A friendly and inclusive international work environment with plenty of space for initiatives and original ideas
• To be part of a successful, talented and fast growing team who cares deeply for our users and clients
• Exciting new projects in a great industry that promotes social good
• Regular team activities and fun events

About Keystone Education Group

At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals - join us in the next step of your career!

Application Instructions

Please send us your application by hitting the button "Apply here!".

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

Business Keystone Education Group Role Other Locations Stockholm