Inde, PuneInde, Pune


Date de publication 02.05.2024

French Language Expert

This role is responsible for accurate and timely Order Management and delivery of complex products for the customers across a set of products providing expertise on product, technical, and process aspects for Ceasing delivery requirements. Having basic understanding of Telecom background is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner.

Roles & Responsibilities:

Work with Suppliers, procurement teams, Account Teams, Finance Teams and Local Teams to provide costs and orders for complex service requestsFollow and run product or service specific processesvalidate the requirements from Order Management Tool and progress accordinglyManage the handovers between the different departments during pricing and ordering activities and promptly raise and resolve any issueKeep the requestor informed about the progress of their requestHighlight possible improvements in the processAccountable for end to end timely management of Customer Complex Service RequestsPerform proactive jeopardy management and escalations to ensure adherence to SLAUpdate Service Request Management standard systems
Network configuration
LanguageFrench : Able to read, write and communicate in FrenchProficiency Level : B1
English : Able to read, write and talk in English is an advantage
Ability to meet the customers' needs inline with the business requirementWorking with acooperative and positive attitude ina group settings to achieve common goalsThe ability to convey in formation to someone effectively and efficientlyAbility to comprehend and to system aticallyorganize the various aspects of a problemorsituationAgility with systems and processesProactive attitude towards completing high quality work on timeBoth commercially and technically savvyAbility to comprehend and to systematically organize the various aspects of a problem or situationGood knowledge of MSOffice ApplicationsHigh level of accuracyGood commercial senseExcellent problem solving skillsAbility to work with needs and risks from all stakeholders and negotiating the required outcomesGood knowledge of MSOfficeapplicationsBachelor degreeRelevant working experience in Customer Service environmentInterest in telecommunication field is an advantage

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