French Medical Interpreter & Care Navigation Ambassador

French Medical Interpreter & Care Navigation Ambassador

Department

Marketing and Business Development Admin'

Entity

Aga Khan University Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Manager, Marketing and Business Development Department, Aga Khan University Hospital.

Job Purpose

To provide professional French - English interpretation and translation services while facilitating seamless patient navigation and coordination of care for Francophone patients and their families, ensuring effective communication, patient satisfaction, and a positive healthcare experience. The role combines clinical expertise, patient advocacy, interpretation services, care coordination, and stakeholder engagement to support high-quality, patient-centered care.

Key Responsibilities

Communication Support - Interpretation and translation for international patients

• Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.

• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.

• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.

Patient Navigation and Care Coordination

• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.

• Coordinate patient access to hospital services

• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.

Patient Experience and Advocacy

• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.

• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.

Overall Support for International Patients

• Serve as the first point of contact for these target patients & families.

Qualifications, skills and experience required

• Diploma in Nursing

• Fluency in French (spoken& written) is mandatory

• Fluency in English (spoken& written) is mandatory

• Proficiency in an additional foreign language will be an added advantage

• Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook) is required

Relevant Experience

• Minimum 2 years in patient care setting

• Experience in patient navigation and

• Experience in patient Customer Service roles in hospitality or healthcare industry.

Personal Characteristics & Behaviors

• Excellent customer service skills.

• Ability to present self as caring, courteous and polite to patients, their families, health team and general public.

• Good communication and interpersonal skills and dealing with patrons.

• Able to develop and maintain effective working relationships with all departments.

• Good communication and interpersonal skills and dealing with patrons.

• Ability to be tactful, patient and calm in stressful situations.

• Empathetic and soft spoken.

• Neat and well groomed.

• Ability to multi-task, prioritize and work in a fast-paced environment.

• Skills in record keeping.

• Great analytical skills.

• Ability to manage disgruntled and dissatisfied clients and achieve a positive outcome.