French Speaking Account Operation Manager

Job Description
Our Partner focused on industrial automation and solutions that help major industries operate more safely, efficiently and sustainably.

Now You can join as an Account Operation Manager (French Speaking)

Tasks:

- Support standard and non-standard customer inquiries regarding order process creation or modification, supply chain implications, or other information regarding their accounts through phone, email, or chat

- Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels

- Create and manage customer data records to ensure proper data integrity of our customer records

- Drive escalation and continuous improvement for Core Customer Operations organization

- Decision-making across the customer interactions, escalations, guiding the customer to the company direction, involving the cross-functional members.

- Pre-sales and Post-booking Support

- Sales requested Report (eg: Backlog report)

- Influence customers during the buying process becoming a trusted advisor to enable our self-service and digital channels

Requirements

- Advanced English AND French knowledge

- 2-3 years of experience in SCC

- Strong customer service attitude

- Ability to take ownership of customer needs and demonstrate decision-making

Benefits

- Cafeterria

- Home Office

- Health Insurance

- Vision Allowance

- Commuting Allowance

- Life - and Accidental Insurance

Location: Debrecen