French Speaking Content Moderator (on-site)

About the job French Speaking Content Moderator (on-site)

Are you a natural people person with a real drive to assist others? If you speak fluent Flemish and are eager to grow your career in a dynamic European city, we would love to connect! We are hiring energetic Flemish-Speaking Customer Experience Specialists to join our thriving, diverse team in Lisbon.
In this role, you will represent a leading global consumer electronics and home appliance brand, delivering top-tier service and personalized solutions.
Work Structure
Your journey begins with an interactive, on-site training course at our modern Lisbon office. After wrapping up training, you will switch to a flexible hybrid schedule, dividing your time between office collaboration and working from home.
Core Responsibilities
Your main objective is to protect brand reputation by ensuring every customer interaction is clear, helpful, and seamless:

• Omnichannel Service: Answer incoming Flemish queries via chat, email, and phone regarding product features, order tracking, setup assistance, warranty details, and basic troubleshooting.
• Problem Resolution: Guide customers step-by-step through technical and appliance fixes, routing more complex issues to specialized escalation teams.
• System Tracking: Accurately record account details, support tickets, and resolution notes in our CRM platform to maintain continuous service quality.
• Brand Ambassadorship: Build a deep understanding of the product catalog while maintaining an empathetic, professional, and friendly approach.
• Continuous Learning: Participate in ongoing training sessions to stay updated on new product releases, software updates, and service standards.

Candidate Qualifications
We welcome applicants from all professional backgrounds, including both seasoned support professionals and motivated newcomers. Strong interpersonal skills and a positive mindset are key-we provide all the technical training you need.
Mandatory Criteria

• Languages: Native or near-native Flemish (C1/C2 level) alongside working proficiency in English (B2 level) for team collaboration.
• Relocation Status: Located in Lisbon or fully willing to self-fund and manage your move to Portugal.
• Communication Skills: Strong verbal and written expression, active listening skills, patience, and a practical problem-solving mindset.
• Digital Skills: Ability to comfortably navigate multiple software systems, live chat applications, and database tools simultaneously.

Desirable Extras

• Prior background in call centers, retail, hospitality, or customer helpdesk roles.
• A keen interest in smart home tech, personal gadgets, and modern household appliances.

Pay & Benefits

• Base Pay: €1,400 gross per month, paid across 14 annual installments (includes standard Portuguese holiday pay).
• Language Bonus: €150 monthly allowance for Flemish language skills.
• Performance Bonus: Up to €100 monthly based on meeting performance goals.
• Food Voucher: €7 per working day (adding roughly €140-€150 net per month).
• Medical Coverage: Private health and life insurance starting on your first day.
• Career Advancement: Clear paths for internal promotion into QA, team leadership, or training roles.
• Workplace Environment: A lively, international culture with modern facilities, regular social events, and a supportive community.

Relocation Notice
This position does not offer relocation assistance. Applicants based outside of Portugal must independently handle and fund their move, travel costs, and local housing arrangements in Lisbon.
How to Apply
Excited to take on a fresh challenge in Lisbon? Submit your updated resume in English today!