French- Speaking Customer & Sales Support

Kimal is an innovative manufacturer and distributor of customised procedure packs and vascular access devices, supporting clinical departments in more than seventy countries worldwide. Each year, we produce over two million products across a range of specialties including Cardiology, Radiology, Pacing, Laparoscopy, and Cardiac Surgery. Our pioneering central venous catheter technology is helping to reduce patient risk and improve outcomes in hospitals around the globe.

12-Month Maternity Cover

Location: Worcester / Hybrid

Reporting to: National Sales Manager - France

At Kimal, we believe success is built through collaboration and shared values. Our values of Integrity, Positivity, Inclusion and Kindness shape how we work, support one another and create an environment where everyone can thrive.

We are looking for a highly organised and customer-focused Bilingual French & English Customer Service & Sales Support professional to join our team on a 12-month maternity cover contract.

This is an excellent opportunity for a confident French and English-speaking professional with experience in customer service, sales support or a similar commercial environment.

About the role

Reporting to the National Sales Manager - France, you will provide operational and commercial support for Kimal's French market, acting as a key point of contact for customers and the French Sales Team.

You will support customer orders, product enquiries, tenders, samples, stock and backorders, while working closely with colleagues across Sales, Supply Chain, Production, Purchasing, Product Management, Specifications and Finance

Key responsibilities

• Provide day-to-day customer service and sales support to French-speaking customers.
• Process customer orders accurately and proactively communicate updates in French and English.
• Support the National Sales Manager and Sales Team with French tenders, ensuring documentation is completed accurately and submitted on time.
• Respond to product and technical enquiries, providing accurate information and identifying suitable alternatives where required.
• Advise on product specifications and cost-effective component selection.
• Liaise with the Specifications Team to ensure sterile and non-sterile samples are completed and dispatched on time.
• Review stock and backorder reports, proactively identifying issues and communicating solutions to customers and Key Account Managers.
• Support product swap-outs, discontinuations and product changes.
• Assist with accurate sales forecasting for Kimal products across the French market.
• Maintain accurate records and full traceability of work completed.
• Manage and prioritise a varied workload while meeting customer and business deadlines.
• Provide support and cover for other markets when required.

You will have:

• Fluent French and English language skills - essential.
• Demonstrable experience in Customer Service, Sales Support, Account Support or a similar commercial environment.
• Excellent written and verbal communication skills in both languages.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and a proactive approach.
• Confidence handling inbound and outbound customer calls.
• Experience using CRM and/or ERP systems.
• Good Microsoft Office skills.
• The ability to work independently and collaboratively as part of a team.
• A flexible and adaptable approach to change.

Why Join Kimal?

• Competitive Salary & Pension
• A supportive and inclusive working environment
• The chance to work for a company whose products positively impact patient care
• Service and Recognition awards.
• Excellent Refer a Friend bonus scheme.
• Life Assurance
• Free onsite parking
• Cycle to Work Scheme
• Discounted Gym Membership
• Access to Fizz Benefits - our employee discounts and wellbeing platform
• Healthcare Cash Back

Kimal is an equal opportunities employer, committed to building a diverse, inclusive, and high-performing workforce. We value difference and believe that diverse perspectives help us innovate and deliver outstanding outcomes for patients, clinicians, and healthcare partners.

We are proud to support the Armed Forces Covenant and welcome applications from veterans, reservists, military spouses/partners, and cadet force adult volunteers. We are also a Disability Confident employer, committed to ensuring that our recruitment process is inclusive and accessible to all.

We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, please let us know and we will be happy to support you.