French-speaking customer service at the headquarters of Musikhaus Thomann in Treppendorf (m/f/d)

Situated in Treppendorf near Bamberg (Germany) or Bourg-les-valence, near Valence (France), Musikhaus Thomann Europe’s largest musical instrument and equipment retailer is constantly growing. Therefore, we are looking for you to further strengthen the service we provide to our international customers - focussed on French customers. 

We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Francophile area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our French customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:

· You will process orders, create quotations and manage customer accounts

· First-level after-sales support - you advise and support our customers by phone, email or chat in the international area

· You look after our customers by phone, email and chat and represent their concerns and interests

· You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs

· You take care of the convenient processing of orders and services

· You work continuously with our specialist service and workshops and coordinate with them

· You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:

• You are fluent in written and spoken French and English
• Ideally, you are passionate about music yourself and/or have experience in the music industry
• You already have experience in supporting and advising customers
• You show a high degree of initiative, commitment, team spirit and goal orientation
• Competent, courteous interaction with customers is one of your strengths
• You have experience in using a PC and common office applications
• Ideally, you speak another language

Our offer

Check out what else we have to offer besides the best colleagues in the world:

• Contact with customers who love us ;-) and business with emotions
• 30 days of holiday
• Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
• Pleasant working atmosphere with flat hierarchies
• Modern, well-equipped workplace far away from city noise and traffic jams
• Possibility of mobile working in a rotation system (hybrid working)
• Varied projects in an international environment
• Free German lessons
• Corporate benefits and employee discount
• Company canteen with changing, freshly prepared dishes
• Fully equipped rehearsal room
• Modern, in-house fitness studio for free use
• JobRad offer

Office

Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.