French Speaking Customer Service Representative

Job Description
Our Partner is a global leader in automation technology. The company helps customers in critical industries like life sciences, energy, and advanced factory automation operate more sustainably while improving productivity.

Now You can join the team as a French speaking Customer Service Representative

Tasks:

- Manage customer orders, product returns, and quotations with accuracy and efficiency

- Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues

- Handle standard and non-standard customer inquiries related to order processes

- Collaborate with internal stakeholders (sales, logistics, finance, and operations) to remove roadblocks

- Provide timely updates and follow-ups on open cases and customer requests

Requirements

- Professional proficiency in French AND English

- Experience in Shared Service Center environment

- Strong problem-solving and decision-making skills

- Customer-focused mindset

- Flexibility to work within business hours (Monday-Friday) with occasional overtime based on business needs

Benefits

- Cafeteria

- Life- and accidental insurance

- Health insurance

- Commuting allowance

- Sporting opportunities: GYM, football pitch, beach volleyball, basketball, outdoor fitness park

- Free coffee

- Meal subsidy - 50%