French-Speaking Customer Support Advisor - Telecommunications

Job Description:

Are you fluent in French and living in or near Porto? We are seeking a French-Speaking Customer Support Advisor to join our team in Porto, Portugal!

In this role, you will support customers of a leading French telecommunications provider. You will serve as the first point of contact, handling inquiries related to mobile and internet services, billing, account management, and service troubleshooting.

Key Responsibilities

• Customer Assistance: Manage inbound inquiries via phone, email, or chat from French-speaking clients regarding telecom services and subscriptions.
• Troubleshooting & Support: Help customers resolve technical issues with internet connections, TV boxes, mobile plans, and account settings.
• Account & Billing Management: Process contract modifications, plan upgrades, address changes, and billing queries accurately.
• Quality & Satisfaction: Deliver high-quality service, maintaining high levels of customer satisfaction and first-contact resolution.

Requirements & Profile Needed

• Languages: C2-level / Native proficiency in French paired with a good command of English.
• Location (Mandatory): Must currently reside locally within 30 km of Porto, Portugal (or hold legal authorization to work and commute locally). Note: This opening is for local candidates only.
• Communication Skills: Excellent verbal and written communication skills with strong active listening.
• Tech Savvy: Comfortable navigating digital databases, CRM systems, and telecom software tools.
• Mindset: Patient, customer-oriented, and solution-driven.

Work Schedule & Environment

• Location: Office-based (On-Site) in Porto, Portugal.
• Schedule: Full-time operational coverage on rotational shifts.

Benefits & What We Offer

• Competitive Package: Fixed base salary supplemented by a monthly meal allowance and performance bonuses.
• Professional Onboarding: Paid, comprehensive training covering telecom systems, products, and customer care tools.
• Health Coverage: Private health and dental insurance options.
• Career Progression: Continuous learning and clear internal growth pathways within an international company environment.

Required Skills:
• Billing
• Environment
• Performance
• Modifications
• Chat
• Support
• Internet
• Options
• Authorization
• Active Listening
• Telecommunications
• Salary
• French
• Onboarding
• CRM
• Customer Support
• Account Management
• Insurance
• Communication Skills
• Customer Satisfaction
• Databases
• Troubleshooting
• Email
• Software
• English
• Training
• Communication
• Management