French Speaking Customer Support Analyst

Job Description

Join Epta International BSC as a French Speaking Customer Support Analyst!

Ready to take your career to the next level in an international environment?

Do you speak French at a native level and enjoy coordinating processes, solving challenges, and working closely with customers and stakeholders? Are you looking for a role where you can make a real impact while developing your professional skills?

At Epta International BSC, we're a global leader in commercial refrigeration solutions, delivering innovative and sustainable products and services to customers around the world. ??

We're looking for a French Speaking Customer Support Analyst to join our growing international team. In this role, you'll be at the heart of our operations, supporting customers, collaborating with colleagues across multiple countries, and helping ensure that our service processes run smoothly and efficiently.

If you're proactive, organized, and enjoy working in a dynamic environment where every day brings new opportunities, we'd love to hear from you!

What You'll Do

• Manage incoming requests from customers and internal stakeholders via email, phone, and service platforms
• Prepare and follow up on quotations using internal tools and ensure timely communication with customers
• Support Retrofit order administration, including invoicing activities and purchase order management
• Monitor outstanding payments and support overdue follow-up processes
• Create and maintain customer and supplier accounts in internal systems
• Maintain accurate data in Salesforce and other business applications
• Prepare and update tracking reports related to quotations, invoicing, and external purchases
• Collaborate closely with customers, suppliers, service teams, and other internal departments
• Support process standardization and contribute to continuous improvement initiatives

What Makes You a Great Fit

• Mother tongue (C2) French language skills
• Confident English communication skills
• Previous experience in a corporate environment, preferably in service support, logistics, supply chain, project coordination, or operations
• Experience working with SAP is highly preferred
• Strong knowledge of Microsoft Office tools, especially Excel and Outlook
• Excellent organizational skills and attention to detail
• Fast learner with a proactive and independent mindset
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a dynamic international environment

Why Join Us?

At Epta, you'll become part of a supportive international team that values innovation, collaboration, and continuous growth.

Career development opportunities

International environment

Supportive and collaborative team culture

Ongoing learning and professional growth

Opportunity to contribute to a more sustainable future

Ready for Your Next Challenge?

If you're looking for a career where your language skills, analytical mindset, and customer-focused approach can make a real difference, we'd love to meet you!

Apply now and become part of Epta's success story.