French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Launch a rewarding profession in the rapidly expanding fintech sector. Our core operations hub in Lisbon, Portugal is seeking ambitious French-Speaking Customer Success Specialists. You will serve as a vital ambassador for a global market leader in electronic payment platforms, supporting individuals using sophisticated financial software. This role offers an ideal launchpad to build a lasting career in financial technology while immersing yourself in Lisbon's vibrant cultural landscape.

Primary DutiesRather than handling basic support inquiries, you will assist users across multiple channels to ensure seamless, secure transactions:

• Multi-Channel Engagement: Provide high-quality phone, email, and chat assistance to French-speaking clients regarding wallet setup, identity confirmation, and payment execution.
• Problem Resolution: Investigate and resolve intricate billing discrepancies and software performance issues.
• Regulatory Compliance: Uphold stringent financial safety standards to safeguard confidential data and uphold platform integrity.
• Internal Collaboration: Partner with cross-border team members in English to escalate complex technical requests to internal specialists.
• Performance Excellence: Consistently hit key operational metrics to maintain high service standards and foster client trust.

Applicant ProfileWe value reliability, energy, and communication ability above industry background. Prior experience in finance is unnecessary, as every new hire receives extensive, fully funded training.

• Language Capabilities: Fully fluent in written and spoken French, with strong upper-intermediate English skills (at least B2 level) for corporate communications and training.
• Ambition: Motivation to gain expertise and advance within the digital payments industry.
• Dependability: A strong sense of responsibility, punctuality, and commitment to team success.
• Tech Aptitude: Ease with learning new applications and navigating diverse software environments.

Package & Incentives

• Base Remuneration: €930 gross monthly, distributed over 14 payments per year (including traditional Portuguese summer and holiday bonuses).
• Reliability Incentive: €65 gross per month for consistent attendance and timeliness.
• Daily Meal Stipend: €7.63 for each worked day, loaded onto a dedicated meal card.
• Professional Growth: Defined internal advancement opportunities toward QA, senior specialist, or management roles.

Complete Relocation Assistance

• Company Accommodation: Access a private bedroom in a fully furnished, shared corporate apartment with rent completely covered.
• Logistical Assistance: Full flight cost reimbursement upon arrival in Lisbon, plus local guidance to secure your NIF tax ID and social security paperwork.

Life in LisbonWith its historic charm, exceptional cuisine, and nearby ocean beaches, Lisbon provides an incredible balance of professional development and a vibrant European coastal lifestyle.

How to ApplyExcited to start your fintech journey? Click Apply Now and submit your English CV today!