French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Position: On-Site Customer Support Representative (French Market - FinTech)
Location: Lisbon, Portugal
Hours: Full-time (40 hours/week) with a flexible 24/7 rotational shift schedule
Experience: Entry-level; no prior industry experience required (comprehensive training provided)

Overview
Launch your career in the rapidly expanding FinTech sector in Lisbon, Portugal. In this role, you will support corporate clients using digital payment tools, translating complex financial processes into simple, actionable guidance. This opportunity is ideal for adaptable problem solvers looking to join a dynamic, international team.
Primary Duties

• Client Engagement: Deliver top-tier service to business users via live chat, telephone, and email regarding digital payment platforms.
• Issue Resolution: Troubleshoot technical glitches, failed transactions, and account login difficulties.
• Clear Communication: Translate technical and financial information into easy-to-understand French for business partners.
• Internal Collaboration: Work alongside specialized technical teams to escalate and resolve complex service issues.
• Record Keeping: Document user interactions and support logs accurately in both French and English.

Qualifications

• Language Capabilities: Fluent or C1-level mastery of French (spoken and written); B2-level English for internal systems, training, and team collaboration.
• Schedule Flexibility: Readiness to work flexible, round-the-clock rotational shifts across a 24/7 calendar.
• Technical Aptitude: Strong digital skills with a knack for software troubleshooting.
• Key Attributes: Client-focused mindset, strong communication skills, and a collaborative approach to problem-solving.

Salary & Compensation

• Base Pay: €930 monthly base, structured across 14 annual payments (includes required statutory holiday pay)
• Reliability Bonus: €100 monthly incentive based on attendance and punctuality
• Meal Allowance: €7.63 tax-free food stipend for every day worked
• Shift Premiums: Additional Portuguese statutory pay for night and weekend hours
• Insurance Coverage: Full medical and life insurance package
• Career Growth: Transparent internal promotion paths and ongoing performance coaching

Relocation Support

• Corporate Lodging: Private room in a fully furnished shared company apartment upon arrival
• Administrative Assistance: Hands-on guidance with local paperwork, including securing your NIF, setting up a Portuguese bank account, and registering for social security

How to Apply
Submit your updated CV to start the evaluation process. Suitable candidates will be contacted by the recruiting team for an initial screening call.