French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

• Location: Lisbon, Portugal
• Hours: Full-time (40 hours/week) with a flexible 24/7 rotational shift schedule
• Experience: Entry-level; no prior industry experience required (comprehensive training provided)

OverviewKickstart your professional journey within Lisbon's fast-growing FinTech sector. In this role, you will assist commercial clients using online payment solutions, breaking down complicated financial workflows into clear, actionable advice. This position is a perfect fit for adaptable problem solvers ready to join a energetic, global team.

Primary Duties

• Client Engagement: Provide top-tier assistance to business clients through live chat, phone, and email regarding digital payment systems.
• Issue Resolution: Troubleshoot platform glitches, failed transactions, and account access issues.
• Clear Communication: Explain complex technical and financial concepts in clear, effortless French to business partners.
• Internal Collaboration: Coordinate with specialized technical departments to escalate and resolve high-level service requests.
• Record Keeping: Maintain precise interaction logs and support tickets in both French and English.

Qualifications

• Language Capabilities: Fluent or C1-level command of French (written and spoken); minimum B2 English proficiency for system navigation, onboarding, and team collaboration.
• Schedule Flexibility: Full availability to work round-the-clock rotational shifts across a 24/7 calendar.
• Technical Aptitude: Strong digital skills paired with a natural talent for software troubleshooting.
• Key Attributes: Client-centric mindset, strong communication habits, and a collaborative approach to solving problems.

Salary & Compensation

• Base Pay: €930 monthly base, structured across 14 annual payments (inclusive of mandatory holiday pay).
• Reliability Bonus: €100 monthly incentive tied to attendance and punctuality.
• Meal Allowance: €7.63 tax-free daily meal stipend for every day worked.
• Shift Premiums: Additional statutory pay for night and weekend shifts per Portuguese labor laws.
• Insurance Coverage: Comprehensive medical and life insurance plans from day one.
• Career Growth: Transparent promotion pathways alongside continuous performance coaching.

Relocation Support

• Corporate Lodging: Dedicated private room inside a fully furnished, shared company apartment upon arrival.
• Administrative Assistance: Hands-on support with local paperwork, including securing your NIF, opening a Portuguese bank account, and registering for social security.

How to ApplySubmit your updated CV to launch your application. Shortlisted candidates will be contacted by our talent acquisition team for an initial phone screen.