French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Are you an exceptional communicator looking to launch your career in one of Europe's most vibrant capital cities? We are hiring driven, French-fluent Customer Advisors to join our energetic team in downtown Lisbon. In this role, you will serve as the primary brand ambassador for a leading global payment platform, helping personal and commercial clients conduct seamless digital transactions.

Key Responsibilities

• Multichannel Client Support: Assist French-speaking clients through chat, email, and phone regarding account setup, navigation, and transaction processing.
• Effective Issue Resolution: Analyze and resolve payment delays, billing queries, and account security matters with a client-centric mindset.
• Data Security & Compliance: Strictly follow fraud prevention protocols and privacy standards (including GDPR) to safeguard confidential financial data.
• Internal Collaboration: Partner with technical teams to escalate complex issues and share user insights for service improvements.
• Administrative Efficiency: Organize daily workflows in a fast-paced environment while delivering a friendly, professional service.

Requirements & Ideal Candidate

No prior financial or customer service experience is required. We provide a fully paid, complete onboarding program to prepare you for success.

• Language Skills: Fluent command of French (C1/C2 level) and intermediate proficiency in English (B2) for internal communication and training.
• Technical Readiness: Comfort using web applications and navigating multiple internal software platforms.
• Customer-Centric Mindset: Strong problem-solving skills, empathy, and composure during high-volume periods.
• Relocation Readiness: Living in Lisbon or ready to move to Portugal (independently or with full corporate assistance).

Salary & Benefits

• Base Pay: €930 gross monthly, paid 14 times per year (includes standard summer and holiday payments).
• Attendance Bonus: Up to €65 gross monthly for strong punctuality and reliability.
• Meal Allowance: €7.63 tax-free per shift worked on a meal card (~€150 net per month).
• Career Development: Clear opportunities to transition into Team Lead, Trainer, or Quality Assurance positions.

Relocation Support

• Free Corporate Accommodation: A private room in a modern shared apartment with all utilities fully covered by the employer.
• Administrative Guidance: Direct help obtaining your Portuguese tax number (NIF), social security, and health registration.

Life in Lisbon

Enjoy a high quality of life featuring sunny weather, historic architecture, and a growing international tech hub. Spend your time off enjoying local coastal beaches, scenic neighborhoods, and world-class dining.

Ready to Apply?

Submit your updated CV in English today to begin your international fintech career!