French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Are you looking to take the next step in your career with a global industry leader? We are hiring customer-oriented professionals to work as Payment Support Specialists on an exciting corporate project in Lisbon, Portugal. Operating on-site from a modern, centrally located office, this full-time role (40 hours per week) places you directly at the core of a major FinTech account dedicated to the French commercial market. In this position, you will serve as a key business representative, guiding client accounts, managing platform inquiries, and maintaining long-term corporate relationships. To prepare you for the specific requirements of this project, we provide comprehensive, fully paid training upon hiring-meaning prior specialized experience in financial technology is not required. Applicants must possess fluent written and spoken French (C1 level or higher) to interface directly with clients, as well as a B2 level in English to navigate internal project software and work alongside international team members.

Main Operational Tasks

• Consult & Guide: Offer prompt, expert assistance to commercial clients through phone calls, email correspondence, and real-time web chats regarding digital payment solutions.
• Technical Troubleshooting: Diagnose and resolve software glitches, transactional errors, account access restrictions, and administrative user issues.
• Simplify Complex Concepts: Translate dense financial, procedural, and technical details into clear, easy-to-understand French for corporate account holders.
• Cross-Departmental Collaboration: Work hand-in-hand with internal tier-two technical teams to escalate, track, and finalize resolution on complex inquiries.
• System Documentation: Maintain precise, up-to-date interaction records and ticket summaries in both French and English across our internal databases.

Earnings & Benefits Package

• Base Salary: €930 paid over 14 monthly disbursements per year (incorporating mandatory summer and Christmas bonus pay).
• Attendance Bonus: A performance-linked incentive of €100 monthly for strong attendance and punctuality.
• Daily Meal Allowance: A tax-exempt meal stipend of €7.63 for each completed working day.
• Shift Differentials: Additional statutory pay enhancements for late hours or weekend schedules, in strict compliance with Portuguese employment law.
• Comprehensive Coverage: Complete private health and life insurance policies provided to ensure your long-term peace of mind.
• Career Growth: Transparent internal promotion pathways accompanied by routine performance evaluations and professional development opportunities.

Relocation & Settlement AidMoving to a new country can feel overwhelming, but our dedicated mobility team ensures a seamless transition to your new home in Portugal. We provide temporary corporate housing in a fully furnished, shared company residence where you will have your own private bedroom for the initial setup period. Beyond housing, our team offers hands-on administrative assistance to navigate local Portuguese bureaucracy, walking you through every step required to obtain your tax identification number (NIF), open a local bank account, and complete your national social security registration.

Desired Candidate Attributes

• Fluent command of written and spoken French, alongside a functional working knowledge of English (B2 level).
• Strong interest in working on an international corporate account with diverse client demands.
• High digital literacy, a curious mindset, and a natural affinity for technical problem-solving.
• Outstanding interpersonal skills with a dedicated, client-first approach toward helping businesses succeed.