French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Join an expanding international project in Lisbon, Portugal, as a Payment Support Consultant. Based on-site in a high-tech corporate office, this full-time role (40 hours per week) supports a high-profile FinTech client serving the French business sector. As a main point of contact, you will manage corporate client relationships, resolve system inquiries, and optimize user engagement with modern payment systems. Fully paid professional training is provided from day one, so prior financial or technical experience is not required. Candidates must hold fluent written and spoken French skills (C1 or higher) alongside B2 English proficiency for internal systems and team collaboration.

Primary Responsibilities

• Client Engagement: Deliver personalized support to corporate clients via phone, email, and live chat regarding digital payment services.
• Issue Resolution: Investigate technical issues, payment processing errors, and account access inquiries.
• Clear Communication: Translate complex technical and financial procedures into clear, accessible French for business clients.
• Team Collaboration: Partner with second-tier technical specialists to manage escalations and ensure prompt solutions.
• Record Keeping: Maintain precise records of all client interactions in both French and English within project databases.

Compensation & Perks

• Base Salary: €930 paid across 14 monthly installments per year (includes standard holiday and Christmas bonuses).
• Attendance Bonus: €100 monthly incentive tied to reliability and punctuality.
• Meal Allowance: Tax-free daily meal voucher of €7.63 per active work day.
• Shift Premiums: Statutory pay multipliers for specialized working schedules in accordance with Portuguese labor laws.
• Insurance: Comprehensive private health and life insurance package.
• Career Growth: Defined internal promotion pathways and regular performance reviews.

Relocation Support

• Housing Assistance: Shared company accommodation provided, including a private bedroom in a fully furnished apartment during the initial onboarding phase.
• Administrative Guidance: Support with local bureaucracy, including obtaining a Portuguese tax number (NIF), opening a local bank account, and registering for social security.

Candidate Profile

• Languages: Fluent French skills paired with upper-intermediate English proficiency (B2 level).
• Mindset: Enthusiastic about working in an international environment and managing corporate relationships.
• Skills: Strong technical aptitude, analytical problem-solving abilities, and an empathetic, client-first approach.