French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Launch a rewarding career path within the rapidly expanding fintech industry! We are actively recruiting enthusiastic French-Speaking Customer Advisors to join our energetic team in Lisbon, Portugal, representing a leading global digital payment provider. In this role, you will serve as the primary point of contact for French-speaking clients managing their online financial accounts. If you possess exceptional communication abilities, strong problem-solving skills, and a desire to live in a culturally rich European capital, we invite you to apply.

Key Responsibilities & Daily OperationsYour daily duties extend far beyond basic customer support. You will navigate clients through digital payment solutions, ensuring every interaction is seamless, efficient, and thoroughly secured:

• Multichannel Support: Respond to incoming user inquiries via phone and live chat, providing clear, practical guidance on account capabilities.
• Technical Troubleshooting: Assist clients with account setup, track transaction histories, and resolve technical application glitches.
• Fraud Prevention & Security: Monitor user interactions to detect potential risks and mitigate fraudulent activity, ensuring the safety of digital assets.
• Cross-Border Collaboration: Work closely with an international team, utilizing English to stay aligned on company updates and operational goals.
• Product Insights: Accurately document user feedback to assist technical teams with continuous system enhancements.

Candidate Profile & QualificationsWe prioritize a constructive mindset, strong communication skills, and a dedicated work ethic over previous fintech experience. Prior financial background is not required, as we set you up for success with a fully paid, comprehensive training program.

• Language Skills: Fluent mastery of written and spoken French, alongside intermediate (B2) proficiency in English for corporate training and internal communications.
• Interpersonal Approach: A welcoming, proactive demeanor with a genuine passion for assisting users and learning new systems.
• Digital Competency: High comfort level working with computer software and multitasking across various platforms.
• Schedule Flexibility: Complete readiness to work on-site at our Lisbon facility and adapt to a 24/7 rotational shift pattern.

Compensation, Perks & Professional GrowthWe offer a clear and competitive compensation package structured to ensure a comfortable lifestyle in Portugal:

• Base Salary: €930 gross per month, distributed across 14 annual payments (inclusive of standard local summer and Christmas bonus allocations).
• Punctuality Bonus: An additional €65 gross monthly allowance recognizing perfect attendance and reliability.
• Meal Allowance: €7.63 per scheduled workday provided directly via a corporate food card.
• Career Advancement: Structured internal pathways toward roles such as Corporate Trainer, Quality Assurance Analyst, or Team Supervisor.

Full International Relocation PackageTo make moving across borders completely stress-free, we provide an extensive relocation assistance framework:

• Corporate Housing: Move directly into a private bedroom in a fully furnished, shared company apartment, with rent and utility expenses completely covered.
• Administrative Support: Direct assistance from HR experts to secure your Portuguese tax identification number (NIF), social security registration, and access to healthcare.

Experience the Lisbon LifestyleLisbon offers an exceptional living standard, combining historic charm, fantastic local gastronomy, and continuous sunshine. On your off days, enjoy world-class coastal surfing spots, take part in the lively local social scene, or relax at a café along the Tagus River. It is the perfect location for your next career step.

How to ApplyReady to launch your fintech career in Portugal? Click Apply Now and upload your current resume in English today!