French Speaking Customer Support Specialist

Job Description

Join Epta International BSC as an French-Speaking Customer Support Specialist!

Are you passionate about helping people and ready to build a global career?
At Epta International BSC, we're a world leader in commercial refrigeration solutions, delivering sustainable, cutting-edge products and exceptional service to our customers around the clock.

We're now expanding our team and building an French-speaking Customer Support Team. Whether you already have experienceor you're a fresh graduate excited to start your professional journey, this is your chance to grow with an international company that truly values its people.

What You'll Do

• Provide top-quality support to our French-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

What Makes You a Great Fit

• Near-native skills in French, with at least intermediate English
• Strong communication and problem-solving skills
• Organized, detail-oriented, and proactive - even in busy moments
• Comfortable working in a dynamic, multinational environment
• Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
• Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most

Working hours within the Aftersales team:

• Monday to Friday - 8.00am-18.00pm (8 hours)

Why Join Us

At Epta, you'll join a supportive international team that values innovation, teamwork, and growth. We'll give you the tools, training, and opportunities to develop your skills and build a rewarding career - all while contributing to a more sustainable future.

If you're ready to take the next step in your career journey, we'd love to meet you!
Apply now and become part of Epta's success story.