French Speaking Email Support Specialist

Mercier Consultancy is thrilled to announce an opening for a French Speaking Email Support Specialist to join our dynamic team! In this pivotal role, you will deliver outstanding email support to our French-speaking clientele, ensuring their queries are handled with professionalism and care.

As a French Speaking Email Support Specialist, you will be responsible for addressing client emails, resolving issues, and providing guidance on our services. Your fluency in French will play a crucial role in effectively communicating with our customers and enhancing their experience.
Responsibilities

• Answer client inquiries and support requests via email in French
• Troubleshoot and resolve client issues promptly, maintaining a high level of client satisfaction
• Document all interactions and manage accurate records in our CRM software
• Offer comprehensive product information and assistance as needed
• Collaborate with cross-functional teams to escalate and resolve complex issues
• Gather client feedback and contribute to improving support processes
• Maintain a positive and professional image of Mercier Consultancy in all communications

Requirements

• Fluency in French and English, with strong written and verbal communication skills
• Prior experience in customer service or email support preferred
• Proficient problem-solving skills and exceptional attention to detail
• Ability to work autonomously and manage time effectively
• Client-oriented mindset with a focus on delivering outstanding service
• Familiarity with email support tools and CRM systems is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...