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French Speaking Email Support Specialist
Date de publication 27.10.2025
Mercier Consultancy is thrilled to announce an opening for a French Speaking Email Support Specialist to join our dynamic team! In this pivotal role, you will deliver outstanding email support to our French-speaking clientele, ensuring their queries are handled with professionalism and care.
As a French Speaking Email Support Specialist, you will be responsible for addressing client emails, resolving issues, and providing guidance on our services. Your fluency in French will play a crucial role in effectively communicating with our customers and enhancing their experience.
Responsibilities
Requirements
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
And More...
As a French Speaking Email Support Specialist, you will be responsible for addressing client emails, resolving issues, and providing guidance on our services. Your fluency in French will play a crucial role in effectively communicating with our customers and enhancing their experience.
Responsibilities
- Answer client inquiries and support requests via email in French
- Troubleshoot and resolve client issues promptly, maintaining a high level of client satisfaction
- Document all interactions and manage accurate records in our CRM software
- Offer comprehensive product information and assistance as needed
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Gather client feedback and contribute to improving support processes
- Maintain a positive and professional image of Mercier Consultancy in all communications
Requirements
- Fluency in French and English, with strong written and verbal communication skills
- Prior experience in customer service or email support preferred
- Proficient problem-solving skills and exceptional attention to detail
- Ability to work autonomously and manage time effectively
- Client-oriented mindset with a focus on delivering outstanding service
- Familiarity with email support tools and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
And More...
Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.




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