French-Speaking For Online Streaming Service - Work Remote In Greece

French-Speaking Customer Support Specialist for Online Streaming Service
About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a strong footprint across Europe and a deep commitment to candidate success, we specialise in placing skilled professionals in roles that truly advance their careers. At Mercier Consultancy Group, we don't just fill positions - we build futures.
Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for a French-Speaking Customer Support Specialist to join a globally recognised online streaming platform - one of the most dynamic and fast-growing names in the streaming platforms industry. This French-Speaking For Online Streaming Service position in Greece offers you the chance to represent a cutting-edge digital entertainment brand, delivering outstanding support to French-speaking subscribers across a wide range of streaming-related enquiries. If you are passionate about digital media, customer experience, and are looking for French-speaking jobs that genuinely elevate your professional profile, this role is your ideal next step.
Key Responsibilities

• Deliver high-quality customer support to French-speaking users of the online streaming platform via chat, email, and telephone channels
• Assist subscribers with account management, billing queries, subscription upgrades, and payment issues related to the streaming service
• Troubleshoot technical issues including streaming quality, device compatibility, app functionality, and connectivity problems
• Guide customers through platform features, content navigation, and personalised recommendation tools available on the streaming service
• Handle escalated complaints with professionalism, empathy, and a solution-focused approach aligned with the platform's service standards
• Accurately document all customer interactions and case resolutions within the company's CRM system to ensure data integrity
• Stay up to date with new content releases, platform updates, and product changes to provide informed, relevant support to users
• Collaborate with internal teams to identify recurring user issues and contribute feedback that supports ongoing service improvements

Requirements

• Native or fluent French language skills (both spoken and written) are essential for this role
• Valid EU passport or legal authorisation to work within the European Union (mandatory)
• Previous experience in customer service, technical support, or a client-facing role is highly advantageous - experience within the streaming platforms or digital entertainment industry is a distinct plus
• Comfortable working with digital tools, CRM platforms, and online communication systems
• Strong interpersonal skills with a genuine passion for delivering an exceptional customer experience
• Good working knowledge of English to communicate effectively with internal teams and management
• Ability to work flexible shifts, including evenings and weekends, in line with a global streaming service operation

Benefits
What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the streaming platforms sector
• Fully Paid Training to ensure you are confident and fully prepared before your first day on the job
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece
• Monthly Performance Bonus rewarding your dedication and excellent results
• 2 Extra Salaries Per Year - a 13th and 14th salary paid annually, offering exceptional financial security
• Ongoing career development opportunities within a globally connected organisation
• And Much More...

Life in Greece

Relocating for work has never been more appealing than when your destination is Greece. With over 300 days of sunshine a year, a breathtaking coastline, and a rich cultural heritage that spans thousands of years, Greece offers an unparalleled quality of life that is simply difficult to find elsewhere in Europe. From the vibrant energy of Athens to the serene beauty of the Greek islands, living and working in Greece means enjoying a lifestyle that seamlessly blends professional ambition with personal fulfilment. For those seeking French-speaking jobs abroad in a location that truly inspires, Greece is an outstanding choice.

Greece is also celebrated for its world-famous cuisine, warm and welcoming communities, and an affordable cost of living that allows you to make the most of your earnings. Whether you are exploring ancient ruins on the weekend, dining on fresh Mediterranean food by the sea, or immersing yourself in the bustling social scene, life in Greece offers an extraordinary backdrop for your career journey. Jobs in Greece with Mercier Consultancy Group come with the full support of a dedicated relocation team, ensuring your transition to Greece is as smooth, comfortable, and exciting as possible.
How to Apply

Are you ready to take your career to the next level with one of the most sought-after French-speaking jobs in Europe? This French-Speaking For Online Streaming Service position in Greece represents a truly exceptional opportunity to grow within the booming streaming platforms industry, backed by the expertise and support of Mercier Consultancy Group. Do not miss your chance - click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build an outstanding career in Greece.