French-speaking Fraud Analyst (Fraud Activity Agent)

About the job French-speaking Fraud Analyst (Fraud Activity Agent)

Job Title: French-speaking Fraud Analyst (Fraud Activity Agent)

Location: On-site in Valencia or Barcelona, Spain

Contract: Full-time, Permanent

Relocation: Flight ticket reimbursement included

About the Role

We are looking for a dedicated and detail-oriented Fraud Analyst to join our

growing Risk & Fraud Operations team. In this role, you will act as a Fraud Activity

Agent, ensuring the integrity and trustworthiness of our marketplace. You will play a

critical role in investigating suspicious activity, validating documentation, and

protecting both our customers and our platform from fraudulent behavior.

This is an on-site opportunity based in either Valencia or Barcelona, with

relocation support available to help you settle smoothly.

What You Will Do

As a Fraud Activity Agent, your responsibilities will include:

Investigating, analyzing, and verifying suspicious activity using internal tools

and predefined processes.

Collecting, reviewing, and validating customer-submitted documentation to

assess potential fraud risk.

Resolving high-risk cases within established timelines, ensuring prompt and

accurate decision-making.

Monitoring pending cases and following up if required documentation is not

received within the 14-day timeframe.

Maintaining precise and complete records of all case actions, ensuring

compliance with internal protocols and SLA requirements.

Communicating effectively and professionally in sensitive or escalated cases,

always balancing customer experience with fraud prevention.

Applying in-depth knowledge of marketplace processes, fraud indicators, and

root-cause analysis to mitigate current and future risks.

Proactively identifying inefficiencies or gaps in workflows and recommending

improvements to strengthen fraud prevention strategies.

Exercising autonomy, sound judgment, and professionalism in handling

high-impact investigations.

What Makes You a Great Fit

This position is ideal for someone who is proactive, analytical, and thrives under

pressure. We are looking for candidates who bring both technical and interpersonal

strengths.

You will be a great match if you:

Hold a C1 level of French and have advanced English communication

skills.

Bring at least 6 months of experience in a fraud-related, compliance, or

back-office support roleideally within a digital marketplace or online services

environment.

Have a proven track record of meeting or exceeding performance metrics

(KPIs).

Maintain a professional reputation with no prior disciplinary actions.

Demonstrate excellent interpersonal skills, including active listening, empathy,

adaptability, and professionalism in challenging situations.

Are confident in handling escalated or complex cases with diplomacy and

accuracy.

Possess strong problem-solving skills and can efficiently leverage tools such

as knowledge bases, search engines, and AI solutions.

Pay great attention to detail while working autonomously under tight

deadlines.

Understand OS-level systems (iOS, Android, Windows) and can explain them

clearly to others.

Have experience working with operational tools such as CRMs, ticketing

systems, and shipment tracking tools.

Perform well in high-pressure situations, make independent decisions with

sound judgment, and bring a root-cause approach to investigations.

Are reliable, punctual, and uphold a positive, professional, and collaborative

work ethic.

What We Offer

By joining our team, you will benefit from a stable career path and opportunities to

grow while working in a collaborative and international environment.

Heres whats in it for you:

Permanent full-time contract (39 hours/week).

Work schedule: Monday to Friday, 9:00 am 6:00 pm (no weekend shifts).

Salary package: 22,000 gross/year + performance bonus of up to 2,400

gross/year.

Relocation support: Flight ticket reimbursement to relocate to Valencia or

Barcelona.

Modern office environment located centrally in Barcelona or Valencia, with

great transport connections and a dynamic multicultural team.

Comprehensive paid training to ensure you are fully equipped with the

knowledge and tools to succeed in your role.

Career development opportunities, including specialized courses,

mentoring, and an internal promotion track.

Access to employee benefits such as team-building activities, well-being

programs, and company events.

Why Join Us?

Working as a French-speaking Fraud Analyst in our team means contributing

directly to the safety, reliability, and success of our platform. You will have the

opportunity to grow your expertise in fraud prevention, strengthen your investigative

skills, and make a tangible impact by protecting millions of users worldwide.

If you are analytical, proactive, and motivated to build a career in fraud

prevention, we want to hear from you